About 3E:
We are a mission-driven company dedicated to creating a safer and more sustainable world!
3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals regulations products and supply chains for over 5000 customers globally.
With more than 35 years of experience and 15 locations across North America Europe and Asia we are connecting our customers to a new class of expert-led AI solutions specifically designed to accelerate future product compliance with trust speed and domain authority.
Are you ready to help shape the future Join us!
At 3E we help customers realize lasting value from the products and services they rely on every day. Were looking for a Customer Success Manager to build strong customer relationships drive product adoption and support retention and growth across a defined book of business.
In this role you will partner closely with an Account Manager to help customers get the most from their investment in 3E solutions. Youll serve as a trusted advisor guiding customers toward stronger usage deeper engagement and better business outcomes while also identifying potential risks supporting renewal readiness and uncovering opportunities to expand value over time. This is an excellent opportunity for someone who combines relationship-building skills with commercial awareness enjoys working across multiple products and is energized by helping customers succeed.
What success looks like
Success in this role means building strong trusted relationships that lead to meaningful adoption consistent engagement and long-term retention. You will play a key role in helping customers realize value from 3E solutions while supporting your Account Manager in achieving renewal and growth goals. This includes increasing product usage across your accounts maintaining a consistent and proactive engagement cadence identifying and addressing risks before they impact retention and ensuring customers view 3E as a strategic partner rather than just a vendor.
What Youll Do
- Build trusted relationships with customer stakeholders across your assigned book of business
- Partner closely with your Account Manager to support renewals retention and growth opportunities
- Drive adoption and engagement across 3E solutions by helping customers understand how to use our products effectively
- Execute customer success plans that align product value to each customers goals and priorities
- Conduct proactive outreach and regular customer meetings to maintain engagement and momentum
- Identify at-risk accounts early by monitoring product usage customer engagement and feedback signals
- Develop and execute action plans to mitigate risk and improve customer outcomes
- Act as the voice of the customer internally partnering with Product Support Sales and other teams to remove barriers and improve the customer experience
- Build working knowledge across 3Es product portfolio becoming a trusted resource for customers and internal partners
- Share customer insights and product feedback to help improve internal processes support strategies and service delivery
What Makes You a Great Fit
- 2 years of experience in Customer Success Account Management client services or another customer-facing role
- Experience in SaaS technology information services or a similar environment
- Strong relationship-building skills and the ability to establish credibility with a range of customer stakeholders
- A customer-first mindset paired with strong business and commercial awareness
- Experience driving product adoption engagement and customer outcomes
- Ability to work cross-functionally and collaborate effectively with Sales Product Support and other internal teams
- Strong communication skills with the ability to explain value clearly and confidently
- Comfort navigating ambiguity shifting priorities and a fast-paced environment
- Ability to learn multiple products and become a strong generalist across a broad solution set
Preferred qualifications
- Experience supporting renewals retention or expansion within a recurring-revenue business
- Familiarity with customer success metrics such as NRR usage trends and engagement cadence
- Experience using CRM and customer success tools such as Salesforce or similar platforms
- Exposure to environmental regulatory compliance or other complex B2B software environments
- Experience supporting mid-market or enterprise customers
- Experience working with geographically distributed customers and traveling for onsite meetings
Location and travel
This role follows a remote work arrangement and must be based in Texas. Travel and requires 1020% travel.
Pay Transparency:
The estimated On-Target Earnings (OTE base salary variable) for this role is $78000 -$84000. The final offer will depend on several factors including the successful candidates skills depth of work experience location and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.
In addition to the base salary certain roles may qualify for a performance-based incentive and/or equity with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.
Our US Benefits Include:
- Health dental and vision insurance
- Life insurance and disability coverage
- Open PTO and parental leave
- 401(k) plan with company matching
- Employee assistance program
- Voluntary supplemental benefits (Accident Hospital Indemnity Critical Illness)
3E is currently authorized to hire in the following U.S. states:
Alabama Arizona California (excluding Los Angeles) Colorado (excluding Denver) Connecticut Delaware District of Columbia Florida Georgia Illinois (excluding Chicago) Indiana Kansas Kentucky Maryland Massachusetts Michigan Minnesota Nevada New Jersey New York (excluding New York City) North Carolina Ohio Oklahoma Oregon Pennsylvania South Carolina Tennessee Texas Utah Virginia and Washington.
Disclosures:
Agencies:3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please no phone calls or emails. All resumes submitted by search firms to any employee at3Evia email the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because ofthe referral or through other means.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
About 3E:We are a mission-driven company dedicated to creating a safer and more sustainable world!3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals regulations products and supply chains for over 5000 custo...
About 3E:
We are a mission-driven company dedicated to creating a safer and more sustainable world!
3E provides award-winning regulatory expertise and cutting-edge technology that seamlessly integrates data and intelligence regarding chemicals regulations products and supply chains for over 5000 customers globally.
With more than 35 years of experience and 15 locations across North America Europe and Asia we are connecting our customers to a new class of expert-led AI solutions specifically designed to accelerate future product compliance with trust speed and domain authority.
Are you ready to help shape the future Join us!
At 3E we help customers realize lasting value from the products and services they rely on every day. Were looking for a Customer Success Manager to build strong customer relationships drive product adoption and support retention and growth across a defined book of business.
In this role you will partner closely with an Account Manager to help customers get the most from their investment in 3E solutions. Youll serve as a trusted advisor guiding customers toward stronger usage deeper engagement and better business outcomes while also identifying potential risks supporting renewal readiness and uncovering opportunities to expand value over time. This is an excellent opportunity for someone who combines relationship-building skills with commercial awareness enjoys working across multiple products and is energized by helping customers succeed.
What success looks like
Success in this role means building strong trusted relationships that lead to meaningful adoption consistent engagement and long-term retention. You will play a key role in helping customers realize value from 3E solutions while supporting your Account Manager in achieving renewal and growth goals. This includes increasing product usage across your accounts maintaining a consistent and proactive engagement cadence identifying and addressing risks before they impact retention and ensuring customers view 3E as a strategic partner rather than just a vendor.
What Youll Do
- Build trusted relationships with customer stakeholders across your assigned book of business
- Partner closely with your Account Manager to support renewals retention and growth opportunities
- Drive adoption and engagement across 3E solutions by helping customers understand how to use our products effectively
- Execute customer success plans that align product value to each customers goals and priorities
- Conduct proactive outreach and regular customer meetings to maintain engagement and momentum
- Identify at-risk accounts early by monitoring product usage customer engagement and feedback signals
- Develop and execute action plans to mitigate risk and improve customer outcomes
- Act as the voice of the customer internally partnering with Product Support Sales and other teams to remove barriers and improve the customer experience
- Build working knowledge across 3Es product portfolio becoming a trusted resource for customers and internal partners
- Share customer insights and product feedback to help improve internal processes support strategies and service delivery
What Makes You a Great Fit
- 2 years of experience in Customer Success Account Management client services or another customer-facing role
- Experience in SaaS technology information services or a similar environment
- Strong relationship-building skills and the ability to establish credibility with a range of customer stakeholders
- A customer-first mindset paired with strong business and commercial awareness
- Experience driving product adoption engagement and customer outcomes
- Ability to work cross-functionally and collaborate effectively with Sales Product Support and other internal teams
- Strong communication skills with the ability to explain value clearly and confidently
- Comfort navigating ambiguity shifting priorities and a fast-paced environment
- Ability to learn multiple products and become a strong generalist across a broad solution set
Preferred qualifications
- Experience supporting renewals retention or expansion within a recurring-revenue business
- Familiarity with customer success metrics such as NRR usage trends and engagement cadence
- Experience using CRM and customer success tools such as Salesforce or similar platforms
- Exposure to environmental regulatory compliance or other complex B2B software environments
- Experience supporting mid-market or enterprise customers
- Experience working with geographically distributed customers and traveling for onsite meetings
Location and travel
This role follows a remote work arrangement and must be based in Texas. Travel and requires 1020% travel.
Pay Transparency:
The estimated On-Target Earnings (OTE base salary variable) for this role is $78000 -$84000. The final offer will depend on several factors including the successful candidates skills depth of work experience location and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations.
In addition to the base salary certain roles may qualify for a performance-based incentive and/or equity with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements.
Our US Benefits Include:
- Health dental and vision insurance
- Life insurance and disability coverage
- Open PTO and parental leave
- 401(k) plan with company matching
- Employee assistance program
- Voluntary supplemental benefits (Accident Hospital Indemnity Critical Illness)
3E is currently authorized to hire in the following U.S. states:
Alabama Arizona California (excluding Los Angeles) Colorado (excluding Denver) Connecticut Delaware District of Columbia Florida Georgia Illinois (excluding Chicago) Indiana Kansas Kentucky Maryland Massachusetts Michigan Minnesota Nevada New Jersey New York (excluding New York City) North Carolina Ohio Oklahoma Oregon Pennsylvania South Carolina Tennessee Texas Utah Virginia and Washington.
Disclosures:
Agencies:3E is not accepting unsolicited assistance from search firms for this employment opportunity. Please no phone calls or emails. All resumes submitted by search firms to any employee at3Evia email the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because ofthe referral or through other means.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
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Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
