SERVICENOW IRM SCRUM MASTER
Context:
The IT Administration & Support service is expanding its capabilities around the ServiceNow platform specifically within the Integrated Risk Management (IRM) module. The IRM team is wellestablished and operates using Agile methodology. The Scrum Master will support this team by facilitating Agile ceremonies removing impediments and fostering continuous improvement.
Objective:
The person will be responsible for coordinating and animating all Scrum ceremonies ensuring efficient communication between stakeholders and supporting the IRM development team in delivering highquality increments. The role involves coaching the team on Agile best practices collaborating with the Product Owner and ensuring alignment across ServiceNow platform teams.
Description of the activities:
Agile Facilitation and Team Support:
- Organize and facilitate Agile ceremonies (daily standups sprint planning reviews retrospectives).
- Support backlog refinement sessions with the Product Owner architect and developer.
- Remove impediments and ensure the team maintains a sustainable predictable pace.
- Monitor team performance using Agile metrics (velocity sprint goals impediments log).
- Promoting transparency and collaboration within the team.
Collaboration and Communication:
- Work closely with the Product Owner ServiceNow developers architects and product managers.
- Support coordination with other ServiceNow teams.
- Facilitate workshops to clarify requirements dependencies and priorities.
- Ensure alignment between IRM development activities platform governance and organizational standards.
Continuous Improvement and Best Practices:
- Promote Agile values and principles across the team.
- Identify opportunities to optimise processes team communication and delivery flow.
- Encourage a culture of inspection adaptation and continuous learning.
- Support the adoption of good practices related to quality documentation and platform consistency.
Required Qualifications and Skills:
- Proven experience as Scrum Master (2 - 5 years) in Agile software development teams.
- Experience working with ServiceNow ideally with IRM GRC or related modules.
- Strong understanding of Scrum Kanban and Agile delivery frameworks.
- Excellent facilitation and communication skills able to engage both technical and business stakeholders.
- Experience using Agile project management tools (Azure DevOps Jira).
- Ability to manage dependencies and align multiple stakeholders around clear priorities.
Cross-functional skills:
- Excellent ability to work in a team and promote collaboration.
- Ability to guide discussions manage conflicts and foster constructive interactions.
- Analytical mindset with strong organizational and problemsolving skills.
- Curiosity and willingness to stay informed about ServiceNow platform evolutions and Agile best practices.
If you are interested in this opportunity please contact us at or by phone at.
Required Skills:
SERVICENOW IRM SCRUM MASTER
SERVICENOW IRM SCRUM MASTERContext: The IT Administration & Support service is expanding its capabilities around the ServiceNow platform specifically within the Integrated Risk Management (IRM) module. The IRM team is wellestablished and operates using Agile methodology. The Scrum Master will suppor...
SERVICENOW IRM SCRUM MASTER
Context:
The IT Administration & Support service is expanding its capabilities around the ServiceNow platform specifically within the Integrated Risk Management (IRM) module. The IRM team is wellestablished and operates using Agile methodology. The Scrum Master will support this team by facilitating Agile ceremonies removing impediments and fostering continuous improvement.
Objective:
The person will be responsible for coordinating and animating all Scrum ceremonies ensuring efficient communication between stakeholders and supporting the IRM development team in delivering highquality increments. The role involves coaching the team on Agile best practices collaborating with the Product Owner and ensuring alignment across ServiceNow platform teams.
Description of the activities:
Agile Facilitation and Team Support:
- Organize and facilitate Agile ceremonies (daily standups sprint planning reviews retrospectives).
- Support backlog refinement sessions with the Product Owner architect and developer.
- Remove impediments and ensure the team maintains a sustainable predictable pace.
- Monitor team performance using Agile metrics (velocity sprint goals impediments log).
- Promoting transparency and collaboration within the team.
Collaboration and Communication:
- Work closely with the Product Owner ServiceNow developers architects and product managers.
- Support coordination with other ServiceNow teams.
- Facilitate workshops to clarify requirements dependencies and priorities.
- Ensure alignment between IRM development activities platform governance and organizational standards.
Continuous Improvement and Best Practices:
- Promote Agile values and principles across the team.
- Identify opportunities to optimise processes team communication and delivery flow.
- Encourage a culture of inspection adaptation and continuous learning.
- Support the adoption of good practices related to quality documentation and platform consistency.
Required Qualifications and Skills:
- Proven experience as Scrum Master (2 - 5 years) in Agile software development teams.
- Experience working with ServiceNow ideally with IRM GRC or related modules.
- Strong understanding of Scrum Kanban and Agile delivery frameworks.
- Excellent facilitation and communication skills able to engage both technical and business stakeholders.
- Experience using Agile project management tools (Azure DevOps Jira).
- Ability to manage dependencies and align multiple stakeholders around clear priorities.
Cross-functional skills:
- Excellent ability to work in a team and promote collaboration.
- Ability to guide discussions manage conflicts and foster constructive interactions.
- Analytical mindset with strong organizational and problemsolving skills.
- Curiosity and willingness to stay informed about ServiceNow platform evolutions and Agile best practices.
If you are interested in this opportunity please contact us at or by phone at.
Required Skills:
SERVICENOW IRM SCRUM MASTER
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