Customer Relationship Facility Manager (Premium Event Centre)

We are hiring a Customer Relationship Facility Manager to take full ownership of a high-end event centre ensuring flawless execution while actively growing wallet share per client.

What You Will Own

• Be the face of the business on-site managing high-value client relationships end-to-end
  
• Deliver a flawless premium experience across every event
  
• Spot and close upsell and cross-sell opportunities (before during and after events)
  
• Drive repeat business and client retention
  
• Oversee facility readiness ambience cleanliness functionality must be non-negotiable
  
• Act fast on issues no excuses only solutions
  

Core Responsibilities

1. Customer Relationship Management

• Serve as the primary point of contact for all client interactions on-site
  
• Ensure consistent high-quality customer experience aligned with IFS standards
  
• Capture client needs and translate them into actionable service delivery plans
  
• Manage feedback loops and ensure timely resolution of issues
  
• Be the brand ambassador for IFS positioning us as preferred provider to client and every patron of the centre
  

2. Facility Management & Service Delivery

• Oversee day-to-day facility operations ensuring readiness at all times
  
• Enforce IFS quality standards across cleaning maintenance and ambience
  
• Conduct routine inspections and compliance checks
  
• Coordinate vendors and internal teams to ensure seamless execution
  

3. Revenue Optimization

• Identify opportunities for cross-selling and upselling of IFS services
  
• Support conversion of client needs into billable services
  
• Drive client retention and lifetime value growth
  
• Maintain visibility on revenue opportunities and performance metrics
  

4. Reporting & Continuous Improvement

• Maintain structured records of operations client interactions and revenue activities
  
• Provide periodic reports on KPIs: service quality client satisfaction and revenue growth
  
• Support implementation of process improvements and standardization initiatives
  

Requirements

Requirements

• Bachelors degree in a relevant discipline
  
• 5 years experience in facility management hospitality or client-facing roles
  
• Strong understanding of service delivery systems and client management
  
• Demonstrated ability to support revenue growth initiatives
  
• Excellent communication and stakeholder management skills

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What We Expect

• You think like a revenue owner not just an operator
  
• You are confident dealing with high-profile high-expectation clients
  
• You can sell without sounding like youre selling
  
• You have strong instincts for quality detail and presentation
  
• You take full ownership if it happens on-site its on you
  

Your Background

• 35 years in hospitality events facility management or client service roles
  
• Proven ability to upsell cross-sell or grow accounts
  
• Strong presence communication and problem-solving ability
  

Benefits

Why This Role Matters

This role directly impacts client satisfaction brand perception and revenue growth.
If you perform you will be visible valued and rewarded.