Executive Housekeeper

Kendrick Recruitment

Job Location:

Cape Town - South Africa

Monthly Salary: R 35000 - 37000

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

EXECUTIVE HOUSEKEEPER LUXURY HOTEL CAPE TOWN

Kendrick Recruitment is seeking an experienced and highly skilled Executive Housekeeper to lead the housekeeping operations at a luxury hotel in Cape Town. This role is ideal for a professional with strong leadership skills operational knowledge and a commitment to delivering exceptional guest experiences.

Salary: R35000 R37000 per month (DOE)

ROLE OVERVIEW

The Executive Housekeeper is responsible for maintaining the highest standards of cleanliness presentation and operational efficiency across all guest rooms and public areas. This role requires strong leadership attention to detail and the ability to manage and motivate a large housekeeping team.

KEY RESPONSIBILITIES

Guest Experience & Service Quality

Maintain exceptional cleanliness and presentation standards

Achieve and sustain guest satisfaction scores of 90% for cleanliness

Deliver personalized detail-oriented service that reflects hotel standards

Room Turnaround & Operational Efficiency

Ensure 100% room readiness in line with check-in times

Maintain efficient room turnaround without compromising quality

Coordinate closely with Front Office and Maintenance to prioritise arrivals departures and special requests

Implement and monitor daily cleaning schedules and task allocations

Staff Leadership & Performance Management

Lead train and motivate the housekeeping team to deliver consistent standards

Conduct regular training including SOP adherence and service excellence

Manage staff rosters to ensure optimal coverage

Complete performance reviews and address issues promptly and professionally

Quality Control & Standards Compliance

Conduct daily room inspections and regular public area inspections

Ensure compliance with health safety and hygiene regulations

Maintain up-to-date SOPs checklists and brand standards

Drive continuous improvement through audits and corrective action plans

Inventory & Cost Control

Manage linen amenities cleaning supplies and equipment efficiently

Maintain stock levels to avoid shortages while minimizing wastage

Control housekeeping expenses in line with the approved departmental budget

Oversee laundry operations and linen lifecycle management

Maintenance & Asset Protection

Identify and report maintenance issues promptly to reduce room downtime

Conduct regular room and asset condition checks

Ensure guest rooms and public areas are kept in excellent repair and presentation

Protect hotel assets through correct usage and staff training

Sustainability & Environmental Practices

Implement environmentally responsible cleaning practices

Monitor water chemical and energy usage to support sustainability goals

Promote linen and towel reuse programs where applicable

Communication & Administration

Maintain accurate housekeeping records logs and reports

Communicate effectively with management and other departments

Prepare weekly and monthly housekeeping reports as required

Support management with forecasts budgeting input and planning

MINIMUM EXPERIENCE & QUALIFICATIONS

Computer literacy

Three-year degree or diploma in Hotel Management or similar (beneficial)

Minimum 810 years experience including 23 years in a similar role in a five-star property

OPERA Cloud experience

Strong operational and technical knowledge

Required Skills:

experience

EXECUTIVE HOUSEKEEPER LUXURY HOTEL CAPE TOWNKendrick Recruitment is seeking an experienced and highly skilled Executive Housekeeper to lead the housekeeping operations at a luxury hotel in Cape Town. This role is ideal for a professional with strong leadership skills operational knowledge and a co...