Customer Service
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
We are looking for a smart tech-savvy and sales-driven Customer Service Representative to
support and grow the user base on our online gaming platform. The ideal candidate should be
responsive patient comfortable working with digital tools and capable of guiding potential
leads through the registration and onboarding process to convert them into active players.
Working Hours & Schedule:
Our customer support team operates across three shifts. This role requires flexibility as you will
be scheduled to work in the morning evening or weekends on a rotational basis. However individual
working hours will be capped at 7 to 7.5 hours per shift.
Key Responsibilities:
Respond promptly to customer inquiries via chat phone and email.
Actively engage with potential users answering questions to convert leads into active
depositing players.
Assist users with account setup login issues and seamless transactions.
Handle complaints and resolve issues quickly and professionally to ensure high player
retention.
Guide customers on how to use the platform and educate them on new features or
promotions.
Escalate complex technical or payment issues to the appropriate internal teams.
Keep accurate detailed records of customer interactions and conversion metrics.
Requirements
Requirements:
Minimum SHS or Diploma (A Degree is an advantage).
Must be tech-savvy and highly comfortable using smartphones mobile platforms and
computers.
Strong communication and persuasive skills (spoken and written English).
Experience in customer service is required.
Experience in telecom telesales lead conversion or tele support is a strong advantage.
Ability to work under pressure manage multiple customers simultaneously and meet
performance targets.
Must be available to work rotating shifts.
Preferred Qualities:
Fast learner and highly adaptable to new digital tools.
Candidates should be based near Circle neighborhood.
Benefits
Salary: GHS 2000 - 2500
Required Skills:
Required Qualifications Proven experience as a Kitchen Manager or Senior Chef Strong leadership and team supervision skills Experience managing inventory and kitchen costs Knowledge of food safety systems and sanitation standards Ability to manage high-volume service environments Strong organizational and communication skills Preferred Qualifications Experience in fast-casual or multi-concept kitchens Knowledge of kitchen scheduling systems Ability to train junior kitchen staff Experience working with delivery-focused operations
