Catering Manager
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Job Location:
Salary:
Experience Required:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
KEY RESPONSIBILTY
Financial Management and Budget Oversight:
- Lead the quarterly forecasting and yearly budgeting process.
- Manage client budgets for each catering event.
- Provide full internal costings for all events seeking approval before proceeding.
- Implement monitor and manage event-specific Profit and Loss (P&L) in collaboration with the Finance team.
- Collaborate with the finance team to analyze financial reports and identify opportunities for improvement.
- Provide quotations and support in the collection of payments.
Operational Management:
- Ensure operational excellence to PATTIS high-quality event standards.
- Implement best practices to optimize workflow and resource allocation.
- Ensure an exceptional guest journey through front-of-house (FOH) training and development of all team members.
- Implement and ensure full compliance with the required protocol for all events.
- Manage back-of-house (BOH) operations including policies and procedures.
- Provide regular menu updates and changes to align with market trends.
Logistic Management:
- Manage BOH transportation stores and raw materials logistics.
Quality Control:
- Ensure consistent quality standards in food preparation and service.
- Monitor and maintain adherence to food safety and hygiene regulations.
- Conduct regular quality audits to uphold guest satisfaction.
- Ensure all food items meet correct standards for quality and temperature.
- Implement health and safety measures.
Customer Service:
- Be the key contact for all clients representing the company professionally.
- Head up all events on the day maintaining excellent service standards.
- Address customer feedback and implement improvements.
- Maintain excellent client relationships and proactively respond to client requests.
- Champion a customer-centric culture.
Team Leadership:
- Provide direct leadership and guidance to catering teams.
- Foster a positive and motivated work environment.
- Oversee training initiatives.
Expansion and Growth Strategies:
- Collaborate with senior management on expansion plans and new ventures.
- Manage the opening of new catering locations.
- Ensure seamless integration of new establishments into the existing operational framework.
Marketing:
- Develop a 12-month (yearly) marketing calendar with the Marketing Department.
- Work with the Marketing Department and the Event Sales Team to maximize revenues and covers.
- Drive business and marketing activities in line with the Marketing Calendar.
- Produce an events & catering brochure updating it quarterly.
Event Sales:
- Maximize all event business through collaboration with the Event Team.
- Upsell added value items.
Vendor Creation and Client Engagement:
- Create vendor relationships with targeted clients for direct service provision.
- Collaborate with clients to facilitate vendor creation in their portals.
Contracts & Agreements:
- Negotiate all new and existing contracts with at least 50% payment upfront; full payment due 30 days after the event.
Benefits
Qualifications and Experience:
Proven experience (7 years) in senior operational roles within the event catering industry.
Bachelors degree in hospitality management or a related field.
Job Specific Skills:
Event catering operational expertise with a sales-driven focus.
Cost-saving strategies and financial acumen.
Multitasking and agile management skills in a busy upscale environment.
In-depth understanding of profit and loss financial reporting.
Dedication to providing an exceptional customer journey in event catering.
Competencies:
Exceptional communication and collaboration skills.
Management of P&L accounts.
Problem-solving and adaptability in a fast-paced upscale setting.
Leadership and team management abilities.
A customer-centric mindset and passion for high-quality event catering.
Profound knowledge of the event catering industry standards and best practices.
Required Skills:
Event catering operational expertise with a sales-driven focus. Cost-saving strategies and financial acumen. Multitasking and agile management skills in a busy upscale -depth understanding of profit and loss financial reporting. Dedication to providing an exceptional customer journey in event catering.
Required Education:
Qualifications and Experience: Proven experience (7 years) in senior operational roles within the event catering industry. Bachelors degree in hospitality management or a related field.
