Service Engineer

Job Description: Service Engineer

About the Role

Loom Solar is looking for a dedicated and technically skilled Service Engineer to handle installation support troubleshooting maintenance and customer service for solar products and systems. The candidate will play a key role in ensuring smooth functioning of solar panels inverters batteries and related equipment while maintaining high customer satisfaction.

Key Responsibilities

• Install inspect and maintain solar power systems including panels inverters batteries and wiring systems.
  

• Diagnose and resolve electrical and technical faults at customer sites.
  

• Provide after-sales service and ensure timely complaint resolution.
  

• Conduct preventive maintenance of installed systems.
  

• Test equipment performance and ensure systems operate efficiently.
  

• Coordinate with internal teams such as sales production and technical support for issue resolution.
  

• Prepare service reports maintenance logs and customer feedback records.
  

• Educate customers on product usage safety precautions and basic maintenance.
  

• Ensure compliance with electrical safety standards and company service protocols.
  

• Travel to customer locations for on-site service whenever required.
  

Requirements

Required Qualification

• 
  

  ITI in Electrical / Electrician Trade
  
  OR
  

  
  

• Diploma in Electrical Engineering
  

Experience

• Freshers can apply.
  

• 13 years of experience in electrical maintenance solar service or field service will be preferred.
  

Required Skills

• Basic knowledge of electrical circuits wiring and troubleshooting.
  

• Understanding of solar systems inverters and batteries.
  

• Ability to use electrical tools and testing instruments such as multimeter clamp meter etc.
  

• Strong problem-solving and analytical skills.
  

• Good communication and customer handling skills.
  

• Ability to work independently and in field conditions.
  

• Willingness to travel for service visits.
  

• Basic computer knowledge for reporting and documentation.
  

Preferred Candidate Profile

• Positive attitude and customer-focused approach
  

• Team player with technical mindset
  

• Responsible disciplined and punctual
  

• Ready to work in field service operations