Customer Support & Admin Assistant
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Job Summary
This is a remote position.
Global Sports Travel is a premium sports travel and hospitality company delivering access to major global sporting events.
We are looking for a Customer Support & Admin Assistant to manage inbound enquiries and ensure every lead is contacted promptly and handled professionally.
This role is highly process-driven and call-focused with the primary responsibility of calling every lead capturing requirements and maintaining accurate CRM records. You will also support on-ground coordination when required including handling high-value ticket collections and client deliveries.
Key Responsibilities
- Call 100% of inbound leads within minutes of enquiry
- Capture client requirements (event dates number of guests preferences)
- Ensure no enquiry is missed or delayed
- Follow up consistently via phone WhatsApp and email
- Record all interactions and updates in CRM (Zoho CRM)
- Maintain clean and accurate lead data and notes
- Share basic package information with clients
- Support sales team with lead engagement and handover
- Assist with administrative tasks documentation and coordination
- Occasionally travel to metro cities to collect high-value tickets from box offices and deliver them securely to clients
Requirements
Requirements
- 03 years experience in customer support administration or sales support
- Strong phone communication skills and confidence in calling leads
- Ability to handle a high volume of calls daily
- Highly organised with strong attention to detail
- Comfortable working in a structured process-driven environment
- Willingness to travel on short notice for ticket collection and delivery
- Experience with CRM systems preferred (Zoho CRM advantageous)
- Must have own laptop and mobile phone
- Must have a dedicated quiet workspace at home
- Reliable high-speed internet connection
Key Skills
- Communication (verbal and written)
- Time management and organisation
- Attention to detail
- Follow-up and persistence
- Basic computer and CRM skills
Benefits
- Work from home (remote role)
- Fixed salary (no variable pay)
- Travel allowance of INR 1200 per day (when on duty travel)
- Accommodation and travel costs covered for official travel
- Exposure to global sporting events and premium clientele
- Opportunity to grow within sales and operations functions
KPIs / Performance Measures
- 100% lead contact rate
- Speed to first call (within minutes of enquiry)
- Follow-up consistency
- CRM accuracy and completeness
Required Skills:
Required Skills Strong verbal communication and phone handling skills Ability to manage high-volume outbound calling Customer service and client handling skills Follow-up discipline and persistence Basic sales understanding and lead qualification CRM usage (Zoho CRM preferred) Time management and organisational skills Attention to detail and accurate data entry WhatsApp email and basic computer proficiency
Required Education:
Educational QualificationBachelors degree preferred (Business Commerce Hospitality or related field)Diploma or equivalent also acceptable with relevant experienceFreshers with strong communication skills may be considered
