Assistant Store Manager Preston

Assistant Manager Gaming Venue Preston

Looking to step up take on more responsibility and build a career in a fast-paced customer-focused environment

Were hiring a driven and hands-on Assistant Manager to support the leadership of a busy venue in Preston. This is a brilliant opportunity to develop your management skills take ownership and play a key role in delivering an outstanding customer experience.

Whats in it for you

• Salary: 28875
  
• Hours: 40 per week (5 x 8-hour shifts across 7 days)
  
• Day & evening shifts with flexibility required
  
• 1.50 per hour for shifts worked between 11pm 6am
  
• Clear progression opportunities into Venue Manager roles
  
• Supportive training and development programmes
  
• Company benefits including pension wellbeing support & discounts
  

The Opportunity

As Assistant Manager youll be the right hand to the Venue Manager and when theyre away its your time to lead.

Youll help drive performance support the team and ensure the venue runs smoothly day-to-day. From customer experience to operational standards youll be trusted to step up and make decisions that keep everything moving.

What Youll Be Doing

• Supporting the Venue Manager in delivering strong commercial performance and KPIs
  
• Stepping up as Acting Manager when required
  
• Leading motivating and supporting the team on shift
  
• Delegating tasks and ensuring smooth daily operations
  
• Driving sales and engagement during busy periods and events
  
• Opening and closing the venue (keyholder responsibilities)
  
• Delivering exceptional customer service at every touchpoint
  

Customer Experience Focus

Youll play a hands-on role in creating a welcoming and engaging environment by:

• Promoting offers events and in-venue experiences
  
• Serving refreshments and supporting customer needs
  
• Using product knowledge to recommend games and enhance play
  
• Handling cash transactions accurately and confidently
  
• Ensuring compliance with policies including Challenge 25 and industry regulations
  

What Were Looking For

• Minimum 3 years customer service experience
  
• At least 1 year in a supervisory or management role (preferred)
  
• A confident leader with strong communication skills
  
• Commercial awareness and a proactive mindset
  
• Someone who thrives in a busy customer-led environment
  
• Reliable flexible and ready to take ownership
  

Location

Preston must be able to reliably commute or relocate

Why Join

This is more than just a job its a chance to grow your career with a business that invests in its people. With modern venues a strong team culture and genuine progression opportunities youll be part of something exciting.