Customer Success Representative LATAM
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Company Overview
At Insight Therapy Solutions were on a mission to make quality mental healthcare accessible to everyone. As a rapidly growing telehealth provider we connect people with life-changing therapy and support. Now were looking for compassionate and driven Customer Success Representatives who want to grow their career and develop sales skills along the way.
Why Join Us
- 100% remote work from home
- Career growth well train you in healthcare sales skills
- Be part of meaningful work helping people connect with mental health care
- Supportive inclusive team environment
The Role
- As a Customer Success Representative youll be the first point of contact for clients seeking therapy. Your job is to:
- Answer inbound calls and emails providing helpful caring and professional support
- Reach out to clients on our waitlist and guide them toward scheduling therapy sessions
- Collect basic information (demographics insurance referral details) to match clients with the right provider
- Accurately record client details in our systems (EHR CRM scheduling tools)
- Build trust and rapport with clients through empathy and clear communication
- Receive hands-on training to introduce and promote our services to individuals clinics and companies
Requirements
- Strong English communication skills (spoken and written)
- 12 years experience in customer service call center or BPO work
- A friendly patient and professional approach with clientseven when they are in distress
- Tech-savvy and comfortable learning new tools (Google Workspace CRM/EHR systems etc.)
- Reliable self-motivated and able to work independently in a remote setting
- Sales experience is not requiredwell train you!
Perks & Benefits
- Annual paid time off
- Paid US holidays
- Paid birthday off
- Monthly health stipend
- Performance-based bonus opportunities
Required Skills:
What Were Looking For -Strong English communication skills (spoken and written) -12 years experience in customer service call center or BPO work -A friendly patient and professional approach with clientseven when they are in distress -Tech-savvy and comfortable learning new tools (Google Workspace CRM/EHR systems etc.) -Reliable self-motivated and able to work independently in a remote setting
