Client Service Officer I

Peapack Private Bank & Trust is a well-recognized high-performing boutique bank and a leader in wealth lending and deposit solutions. We provide a broad range of sought-after products and services designed to help our clients establish maintain and grow their legacy through an innovative approach to private banking.

What makes Peapack Private different from our competition As an institution with over 100 years of history we have always believed in putting the well-being and needs of our employees and clients first. We are proud to be recognized byAmerican Bankerfor the eighth consecutive year as one of the nations Best Banks to Work For. Our secret sauce in a word is ourculture.

We value a diverse equitable inclusive and safe workplace. Our one-team culture goes to great lengths to show all employees that they are valued members of the organization. We treat one another like family and communicate across the Bank in a transparent and frequent manner respect and consider feedback from all levels and operate with a philosophy grounded in hospitality and genuine human kindness.

There are multiple ways to build relationships and get involved; from joining one of our Cultural Ambassador sub-committees (focused on Wellness Employee Fun Diversity & Inclusion or Environmental Awareness) to participating in community service activities through our Volunteerism outreach to joining LIFT (Leading Inspiring Females Together) a committee focused on enriching the lives of women. Simply put our culture is amazing.

Position Summary

The Client Service Officer I provides Wealth Advisors Trust Officers Portfolio Managers and other Wealth staff along with their clients outstanding and responsive support for all issues. Conducts client onboarding and manages the day-to-day ongoing service of client relationships.

The position is responsible for maintaining the highest quality service to clients prospects as well as internal partners ensuring the accuracy of client account administrative activities and developing collaborative relationships with clients

Responsibilities:

Client Service: Accurate and timely processing of new account openings trust distributions account transfers account maintenance (i.e. address and beneficiary changes) client gift requests and money movement transactions (deposits & withdrawals). Also promptly field questions from clients and internal team members as well as provide proactive communication and information as appropriate.

On-Boarding: Responsible for entire process of opening new accounts which includes preparing Know Your Client (KYC) documentation drafting comprehensive client on-boarding documents (both internal and third-party custodian) submitting to custodians and ensuring account(s) are opened correctly and are fully funded completing asset collection and performing cost basis verification.

CRM Data Maintenance: Enter and maintain all client data in the CRM ensuring accuracy and consistency.

Administrative/Compliance: Including but not limited to completing Initial and Annual Admin Reviews responding to Wealth Compliance and Audit requests scanning and filing of client correspondence and paperwork answering phones and processing incoming and outgoing mail.

Projects: Participate in projects and/or initiatives as assigned with the intent of continual improvement in processes client experience efficiency etc.

Portfolio Management System Data Maintenance: Set-up and maintain new accounts households reporting groups and billing for 3^rd party custodian accounts.

Qualifications:

• Bachelors degree in finance/business or equivalent work experience
• 2-5 years of experience in Client Service in wealth management financial services or a similar industry preferred.
• Previous experience with Fidelity Investments and/or Charles Schwab or similar brokerage custodian preferred.
• Proficient in Microsoft Office.
• Excellent verbal and written communication skills.
• Detail oriented with strong organizational skills.
• Must have exceptional critical thinking skills.
• Must be an independent thinker who can exercise discretion in performance of duties and who has ability to make decisions independently.
• Demonstrated integrity and ability to maintain confidentiality

Desired:

• Previous experience using a Client Relationship Management (CRM) system like Salesforce a plus.
• Previous experience working with SEI Trust platforms or similar a plus.
• Previous experience working with and servicing trust accounts a plus.
• Previous experience using a Portfolio Management System (PMS) like Tamarac a plus

Benefits Overview:

We offer a competitive compensation package a generous paid time off program comprehensive medical dental and vision coverage maternity/paternity leave education reimbursement wellness programs and more. We also offer participation in an Employee Stock Purchase Program and a 401K with a generous match.

The approximate pay range for this position is $70000 to $75000 plus an opportunity to earn performance-based incentives. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge skills and abilities as well as geographic location.

Note: Incentives and/or benefits packages may vary depending on the position.

Required Experience:

Unclear Seniority