Channel Partner Success Manager

At PowerSchool we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible and a career with us means youre joining a successful team committed to engaging empowering and improving the K-12 education experience everywhere.

Team Overview

TheServicesChannel Partner Success Manager (CPSM)is responsible fordriving thesuccess adoption and longterm value realizationof ourServicesChannel Partners. This role acts as the primaryservicespartner advocate ensuring partners are enabled aligned and delivering highquality customer outcomes that supportgo-live and customer satisfaction success goals.

The CPSM works crossfunctionally withSales Professional Services Enablement Product and Operationsto ensure partners are positioned for success across the customer lifecycle.

Your day-to-day job will consist of:

Partner Onboarding & Enablement:

• Partner with Enablement Team to deliver ongoing services training certifications and best practices
• Lead onboarding for new services partners ensuring readiness across delivery training and gotomarket capabilities
• Ensure partners understand product value propositions services offerings and customer success metrics

Partner Success & Performance Management:

• Serve as the primary point of contact for assigned partners postsale
• Monitor partner health performance and customer outcomes
• Drive adoption of services best practices and delivery standards
• Conduct regular partner business reviews focused on outcomes KPIs and improvement opportunities

Pipeline & Opportunity Collaboration

• Collaborate with Sales on partnerinfluenced pipeline and opportunity planning
• Support partners during presales implementation and postgolive phases as needed
• Shareappropriate pipelineinsights to enable partner engagement and acceleration

Customer Outcomes & Retention

• Ensure partnerdelivered engagements drive customer adoption satisfaction and measurable business results
• Identifyrisks to customer success and proactively coordinate mitigation plans
• Support expansions by aligning partners toadditionalservices training or optimization opportunities

CrossFunctional Alignment

• Act as the voice of the partner internally providing feedback to Product Services and Operations
• Align closely with Professional Services and Services Ops on forecasting resourcing and delivery quality
• Partner with Enablement and Ops to continuously improve partner programs and tooling

Minimum Qualifications

• 5 years of experience inCustomer Success Partner Management Professional Services or Channel roles
• Experience working withSaaS platforms and servicesbased delivery models
• Strong stakeholder management and crossfunctional collaboration skills
• Proven ability to drive adoption outcomes and longterm value
• Excellent communication presentation and executivelevel storytelling skills

Preferred Qualifications

• Experience managing Systems Integrators (SIs) Services Partners or Channel Partners

• Familiarity with professional services lifecycle and enablement programs

• Experience with CRM and partner management tools (e.g. Salesforce PRM platforms)

• Background inservicesrenewal expansion or sales revenue motions

Compensation & Benefits

PowerSchool offers the following benefits:

• Comprehensive Insurance Coverage (including Medical Dental Vision Pharmacy benefits Life Insurance and AD&D)
• Flexible Spending Accounts and Health Savings Accounts
• Short-Term Disability and Long-Term Disability
• Comprehensive 401(k) plan
• Generous Parental Leave
• Unrestricted paid time off (known as Discretionary Time Off - DTO)
• Wellness Program including ClassPass & Employee Assistance Program
• Tuition Reimbursement
• Optional Benefits: Pet Insurance Identity Theft Protection Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $112100 - $140100 USD plus applicable commission. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicants skills and prior relevant experience and training; licensures degrees and certifications; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process please let us know by emailing

#LI-JD1 #LI-HYBRID