Senior Enrollment Counselor

About the Opportunity

Job Summary

The Senior Enrollment Counselor is the front-line admissions representative in the School of Laws Office of Admissions. Customer service is an integral part of the job as this position is responsible for greeting visitors answering phones and e-mail counseling prospective students through the admission and financial aid process and admitted students through the decision process and interfacing with the law school community. This position also plays an important role in the planning and execution of on-campus events and represents the law school at select off-campus and on-campus events. The Senior Enrollment Counselor also assists in our admitted student yield programs including frequent correspondence with admitted and enrolled students. This position is responsible for managing programs to involve current students in the recruitment process as well as developing and implementing programs. Working in this hybrid role the Senior Enrollment Counselor will report to the Director of Admissions and Financial Aid.

Qualifications

Required Qualifications

• Bachelors Degree required and

• Demonstrated commitment to diversity and inclusion and a proven ability to work with a diverse group of students staff and faculty

• Excellent working knowledge of Microsoft Office Suite

• Demonstrate excellent verbal and written communication skills as well as the ability to collaborate and communicate effectively across all levels of the organization

• Strong attention to detail problem solving skills exceptional organizational skills with the ability to organize time and priorities including multiple tasks and deadline pressures.

• Strong communication and interpersonal skills with a strong customer service focus.

• Experience in (or willingness to learn) website and web-based technology

• Demonstrated ability to handle sensitive and confidential matters

• Must be self-directed able to make independent decisions

Preferred Qualifications

• 1-2 years of work experience in a college/university setting or relevant field.

• Working knowledge using PowerFAIDS

Responsibilities & Accountabilities

Customer Service and Counseling (30%):

• Counsels and advises prospective and current students on the admissions and financial aid process over the phone in person and through electronic communications such as e-mail online chats and instant messaging.

• In order to counsel current and prospective students regarding the financial aid process and awards the Senior Enrollment Counselor will be expected to learn and be proficient in using PowerFaids software.

• Manages the campus visit experience for all admissions-related visitors to the law school while also managing the front lines of the admissions office. This person in essence is selling the law school through their attention to the prospective and admitted students who contact the admissions office.

• Develop and implement ideas for enhancing the customer/prospective student experience. At all times the highest level of customer service is expected for on and off-campus programs emails telephone communications and social media.

Develop and Implement Programming (15%):

• Responsible for developing and executing a plan to include current students in the recruitment and yield of prospective students.

• Manage programs including tour guides campus visits ambassadors event volunteers and the alumni/faculty/student matching program.

File Review (30%):

• Thoroughly read and evaluate first year transfer and advanced standing admissions applications.

• Apply discretion and sound judgment in evaluating and comparing applicants.

Recruitment/Events (25%):

• Counsel and advise students through the admissions and financial aid process.

• Represent the Law School at college fairs school visits information sessions and other recruitment events while marketing the Law School effectively positively and appropriately. During these events the students and families should be serviced promptly and professionally

• Develop comprehensive recruitment and outreach plan including registration for events. This position plays a key role in admitted student yield programs such as Admitted Student Open House and reaching out to admitted and deposited students.

Documents to Submit:

Please submit a resume cover letter and a list of 3 references in a single PDF file.

Northeastern University will not provide H-1B TN O-1 E-3 or any other type of employment visa sponsorship for the successful applicant to this position now or in the future. Furthermore the successful applicant must be able to maintain valid work authorization in the United States throughout the entire appointment without Northeastern Universitys sponsorship for a visa.

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience education and skills when extending an offer.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

Expected Hiring Range:

With the pay range(s) shown above the starting salary will depend on several factors which may include your education experience location knowledge and expertise and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.