Unified Communications Engineer I

Facilities and Business Operations:

The Facilities and Business Operations at UCF is dedicated to fostering a conducive educational environment for our faculty staff students and the broader community. We are committed to excellence providing unparalleled expertise and maintaining a world-class standard in service.

Please visit us at: Facebook and Instagram: UCF Facilities

The Opportunity:

The UCF IT Department within Facilities and Business Operations is seeking a Unified Communications Engineer I to support the Universitys core communication and collaboration platforms. This role plays a critical part in maintaining the reliability of enterprise services such as Microsoft Teams Teams Phone and Exchange Online tools that faculty staff and students rely on every day to teach learn and operate the this role the Unified Communications Engineer I will focus on Tier 1 incident response and daily operational support working closely with technical teams to ensure service availability security and performance across voice and unified communications environments.

Responsibilities:

• Provide Tier 1 incident response for voice and unified communications issues following established troubleshooting documentation and escalation procedures.

• Administer and support Microsoft 365 communication and collaboration services including Microsoft Teams and Exchange Online.

• Support Microsoft Teams Phone System including phone updates configuration analog and port testing and troubleshooting.

• Provide Zoom administration and enduser support ensuring meeting and licensing services remain available and functional.

• Accurately document incidents and service requests in the ticketing system while adhering to standard operating procedures and process consistency.

• Participate in workflow improvement and automation efforts to increase operational efficiency and service reliability.

• Assist with Microsoft Defender Explorer investigations and support antispam and threat protection policies.

• Support Microsoft Purview and Compliance activities including audits compliance portal tasks and data governance initiatives.

• Maintain compliance with required security privacy and institutional training requirements.

Minimum Qualifications:

Bachelors degree; or High School Diploma (or equivalent) and 4 years of relevant work experience in lieu of degree oran equivalent combination of education and experiencepursuant toFla. Stat. 112.219(6).

Preferred Qualifications:

• Experience supporting Microsoft 365 communication and collaboration services including Microsoft Teams and Exchange Online.

• Familiarity with Microsoft Teams Phone System including basic voice configuration phone provisioning analog/port testing and troubleshooting.

• Experience providing Tier 2 technical support for voice or unified communications services in an enterprise or higher education environment.

• Strong customer service skills with the ability to communicate technical concepts clearly to nontechnical users.

• Understanding of information security privacy and compliance requirements in a highereducation or regulated environment.

• Exposure to IT service management practices including ticket documentation adherence to standard operating procedures and escalation workflows

• Familiarity with Microsoft Defender tools including basic investigation workflows and antispam or security policy support.

• Awareness of Microsoft Purview and Compliance features such as audits data governance or compliance portal tasks

• Experience supporting workflow improvement automation or process standardization initiatives.

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As a Florida public university the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position please call or email .

For general application or posting questions please email .