Field Service Manager

As a Field Service Manager youll be the go-to leader for field operations ensuring the right technicians are in the right place at the right time. Youll motivate your team maintain strong customer relationships and keep workflows efficient. If youre passionate about leadership and service excellence this role is built for you.

Whats in it For You:

• $70000-$90000 / year
• 24% bonus potential
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings visit RDOs benefits page. company that lives by its core values: theyre not just words on a wall theyre how we work grow and lead. Learn more about our core values.

Why RDO
When you join RDO Equipment Co. youll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the worlds leading equipment and technology manufacturers but were a people business first. RDO has grown from humble roots guided by a familys values and shaped by the strengths voices and entrepreneurism of our team members.

Join RDO Equipment Missoula where youll enter a team of people passionate about heavy construction machinery parts and service. As one of our Mountain Construction stores the Missoula team supplies and services machinery from manufacturers like John Deere and the Midwest this machinery is vital to progress within industries like mining construction and oil and gas. Join our team and make an impact on the Missoula community and beyond.

What You Will Do:

• Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders keeping track of progress and making sure everything runs smoothly with internal systems.
• Dispatching and Workflow Management: Itsall about assigning the right techs to the right jobs at the right time. Youll be juggling schedules managing workflows and making sure everyone knows where they need to be.
• Deliver Top-Notch service to customers: Communicate clearly respectfully and in a timely manner with customers during the repair process.
• Communication: Whether youre connecting with the team or keeping customers in the loop your main priority is to keep everything running smoothly and ensure everyone is aligned.
• Team Management and Development: Leading a team of techs means motivating them supporting their growth and handling any issues that come up. Its all about building a strong talented crew.
• Customer Service and Relationship Building: Happy customers are the best customers. Youll be making sure theyre satisfied building strong relationships and delivering a world class experience every time.
• For a complete list of duties and responsibilities view the full job description here.

What You Will Need:

• Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
• Customer Service Skills: Youre passionate about delivering top-notch customer experiences.
• Tech-Savvy: Youre confident using computers and quick to learn new systems.
• Experience: Familiarity with our industry is a plus but not required well support your learning.
• Communication: You express yourself clearly both in writing and in conversation
• Pace:You thrive in a fast-moving environment where priorities can shift and no two days are the same.
• Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why Youll Love it Here:

• Diverse customer base: Sell and support agriculture construction lawn & land and construction technology equipment.
• Newer facility: Complete with two wash bays a large shop (with overhead cranes) a big yard and an updated showroom.
• Connection to the cutting edge: Dedicated service shop for construction technology.

Required Experience:

Manager