Senior E-Commerce Executive
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a proactive and detail-oriented Senior E-Commerce Specialist to be a key player in our online sales strategy.
You will be responsible for the end-to-end operational excellence of our storefronts ensuring a seamless customer journey from browsing to delivery.
If you are passionate about e-commerce thrive on data and excel at cross-functional collaboration we want to hear from you.
KEY RESPONSIBILITIES
1) Operations & Product Management
o Manage and optimize product listings across all e-commerce platforms to ensure accuracy in information pricing and inventory levels.
o Work closely with the Order Fulfilment team to streamline order processing and ensure timely deliveries to customers.
o Reconcile platform transactions and resolve discrepancies in collaboration with the Finance department.
2) Campaign & Promotion Execution
o Develop and execute compelling sales campaigns and promotions to drive traffic conversion and average order value.
o Plan and manage the end-to-end execution of offline marketing initiatives such as roadshows.
3) Customer & Corporate Programs
o Serve as the primary point for resolving customer inquiries complaints returns and refunds in a timely and brand-positive manner.
o Own the Corporate Employee Purchase Programme (CEPP) including new account development onboarding and database management.
4) Reporting & Analysis
o Track and manage the Marketing Fund including budget monitoring and documentation.
o Analyze key performance indicators (KPIs) customer behaviour and competitor activities to identify trends and growth opportunities.
o Generate regular reports on sales performance campaign effectiveness and operational metrics.
REQUIREMENTS
o Diploma or Bachelors degree in Digital Marketing Business or a related field.
o Minimum of 2 years of hands-on experience in e-commerce operations.
o Proven experience with major e-commerce platforms (e.g. Shopify WooCommerce Amazon Lazada Shopee).
o Strong analytical skills with familiarity in Google Analytics or similar tools.
o Excellent project and time management skills with a proven ability to prioritize tasks in a fast-paced environment.
o A problem-solving mindset with a customer-first approach.
o Outstanding communication and interpersonal skills for effective liaison with internal teams and external partners.
Working hours:
Mon to Fri 8:30am to 5:30pm
Required Skills:
Senior / E-Commerce Executive
Required Education:
degree / diploma
