Customer Success Representative PH
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Job Summary
This is a remote position.
Company Overview
Why Join Us
- 100% remote work from home
- Career growth well train you in healthcare sales skills
- Be part of meaningful work helping people connect with mental health care
- Supportive inclusive team environment
The Role
- As a Customer Success Representative youll be the first point of contact for clients seeking therapy. Your job is to:
- Answer inbound calls and emails providing helpful caring and professional support
- Reach out to clients on our waitlist and guide them toward scheduling therapy sessions
- Collect basic information (demographics insurance referral details) to match clients with the right provider
- Accurately record client details in our systems (EHR CRM scheduling tools)
- Build trust and rapport with clients through empathy and clear communication
- Receive hands-on training to introduce and promote our services to individuals clinics and companies
Requirements
- Strong English communication skills (spoken and written)
- 12 years experience in customer service call center or BPO work
- A friendly patient and professional approach with clientseven when they are in distress
- Tech-savvy and comfortable learning new tools (Google Workspace CRM/EHR systems etc.)
- Reliable self-motivated and able to work independently in a remote setting
- Sales experience is not requiredwell train you!
Perks & Benefits
- Annual paid time off
- Paid US holidays
- Paid birthday off
- Monthly health stipend
- Performance-based bonus opportunities
Required Skills:
What Were Looking For: -2 years of experience in sales outreach or business development (healthcare or telehealth experience is a plus) -Strong communication and relationship-building skills -Comfortable with consistent outreach and follow-ups -Organized and able to manage multiple conversations at once -Experience with CRM tools (or ability to learn quickly) -Self-driven and able to work independently in a remote environment
Required Education:
What Were Looking For-Strong English communication skills (spoken and written)-12 years experience in customer service call center or BPO work-A friendly patient and professional approach with clientseven when they are in distress-Tech-savvy and comfortable learning new tools (Google Workspace CRM/EHR systems etc.)-Reliable self-motivated and able to work independently in a remote setting
