Reservations Consultant x2

Kendrick Recruitment

Job Location:

Cape Town - South Africa

Monthly Salary: R 15000 - 20000

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Reservations Consultant Luxury Property Group Franschhoek

Salary: R15000 R20000 Negotiable DOE

Kendrick Recruitment is seeking a detail-oriented and customer-focused Reservations Consultant for a luxury property group based in Franschhoek. This role is ideal for a hospitality professional with strong administrative skills and a passion for delivering exceptional guest experiences.

The successful candidate will manage reservations across multiple channels provide accurate information to guests and agents and support the operational and financial aspects of bookings.

Key Responsibilities:

Administration

Respond promptly and accurately to all incoming emails and messages

Answer phone calls courteously and professionally

Ensure all reservations are efficiently handled and accurately recorded in the PMS

Maintain full knowledge of all rates including rack and contracted STO rates

Keep reservation records organised and easily retrievable

Be fully conversant with internal PMS and external booking systems (e.g. )

Check daily bookings prior to guest arrival for accuracy and confirmations

Follow up on provisional reservations before expiry

Track reservations accurately for statistical purposes

Maintain and utilise guest history files correctly

Demonstrate thorough knowledge of rooms suites activities facilities and local area competitors

Understand all special offers and property logistics providing guidance to guests and agents

Financial Responsibilities

Ensure all reservations are quoted and confirmed at correct rates with all applicable charges added

Ensure deposits are collected within 14 days of reservation

Monitor payments according to terms and conditions and flag any delayed or outstanding payments to the Reservations Manager

Miscellaneous

Maintain a professional and positive attitude in all guest and client interactions

Liaise with the operations team regarding ongoing client requirements

Pass potential leads to the sales department for future business development

Identify and communicate any special requests or potential issues to the Reception Manager

Undertake and complete special projects as required by the Reservations Manager or Sales and Marketing teams

Requirements:

Previous experience in a reservations or hospitality role preferred

Excellent organisational administrative and time management skills

Strong communication and interpersonal skills

Attention to detail and accuracy

Proficient in Microsoft Office and reservation systems

Professional courteous and guest-focused approach

Working Hours:

Full-time Monday to Friday 08:00 17:00 based in Franschhoek office

What is Offered:

Competitive salary negotiable depending on experience

Opportunity to work within a luxury property group and enhance professional hospitality experience

Exposure to multi-channel reservation management and high-end guest service

Suitable candidates are invited to submit their CV to apply for this opportunity.

Required Skills:

experience

Reservations Consultant Luxury Property Group FranschhoekSalary: R15000 R20000 Negotiable DOEKendrick Recruitment is seeking a detail-oriented and customer-focused Reservations Consultant for a luxury property group based in Franschhoek. This role is ideal for a hospitality professional with str...