Product Trainer

Product Trainer / Product Enablement Specialist (SaaS / Workforce Technology)

Fulltime Officebased (Epworth North Lincolnshire DN9)

Were working with a highgrowth UK SaaS business operating in the workforce and operations technology space. The company is founderled with the CEO having successfully built and sold two previous businesses this is now their third and is very much in scaleup mode with strong momentum and a longterm vision.

The platform combines SaaS software automation AI and physical hardware to help organisations manage onboarding presence time & attendance safety and wider workforce operations particularly for frontline deskless and fieldbased teams. Its a genuinely interesting technically involved product with realworld use cases across multiple industries.

The Role

This is a customerfacing Product Trainer / Product Enablement role sitting at the intersection of Product Onboarding and Customer Success.

Youll play a key role in helping customers understand adopt and get value from the platform. This is a handson role and not an internal L&D position.

Typical responsibilities include:

• Delivering product training to customers via live sessions workshops and demos
• Supporting customer onboarding and implementation alongside account managers
• Learning the platform in depth and acting as a product expert for customers
• Translating technical functionality into clear nontechnical explanations
• Creating maintaining and improving training materials as the product evolves
• Supporting customers post golive to drive confidence adoption and engagement

This role suits someone who enjoys learning complex products working directly with customers and explaining how technology solves real operational problems.

What Were Looking For

Youre likely to be a strong fit if you have experience in:

• Product training product enablement or customer onboarding within SaaS or technology
• Training or enabling external customers rather than internal teams
• Working with complex systems and learning products quickly
• Communicating confidently with nontechnical users

Relevant backgrounds often include:

• Product Trainer / Product Enablement
• Customer Enablement or Onboarding
• Implementation or Professional Services
• Technical or Software Training (customerfacing)

Were particularly interested in people who:

• Take ownership rather than waiting for direction
• Enjoy being handson and close to the product
• Are comfortable working in fastpaced evolving environments

Working Pattern & Location

This role is fulltime and officebased 5 days per week at the companys HQ in Epworth North Lincolnshire (DN9). Candidates must be within a commutable distance and genuinely comfortable with an officefirst setup.

The business places real value on collaboration and being together in the office.

Environment & Perks

• Founderled productdriven culture
• Direct access to decisionmakers and product teams
• Handson role with real ownership and visibility
• Strong office environment with free food and drinks stocked fridges breakout areas and a games table
• Supportive but highexpectation environment