About the Residence Services Department

Mount Royal University Residence Services houses approximately 1000 students every Academic Year (Sept-May) as well as serves as a hotel-style accommodations for guests and visitors to Calgary. With an emphasis on building relationships community and providing the best customer service the Residence Department strives to provide the best experience to our students and guests.

About the Role

The Administrative Assistant reports to the Guest Services Coordinator Residence Services. The Administrative Assistant provides support for the Guest Services Coordinator the Manager Residence Services the Director Residence Services as well as Front Desk staff. This position offers opportunities for problem solving and creating positive client relations to achieve department goals. The responsibilities of the position are achieved through administrative support data entry office staff support and direct customer service to students guests and the general public. These services are primarily provided in person by phone or by other electronic avenues.

This position is a permanent full-time position working 35 hours per week; typically 12pm - 8pm Monday to Friday.

Responsibilities

Administrative Support

• Provide high quality customer service and assistance at the front desk by phone mail email other electronic means and in person.
• Maintains the general residence email account and ensures timely responses to inquiries.
• Administrative support including preparation of correspondence report compilation filing word processing and scheduling.
• Processing payments by guests and students as directed.
• Assist in the accurate entry of records into the StarRez system for students guests and other needs as required.
• Receives and organizes student and guest requests related to their accommodations and ensures that all information has been collected.
• Ensures these requests are then responded to or directed to the appropriate person.
• Prepare mail-outs as required.
• Assist with the preparation of Residence Services print materials and packages.
• Generate reports from StarRez as needed.

Office and Department Support

• Receive sort and deliver mail and couriered parcels.
• Sort incoming internal mail and distribute to students and staff.
• Perform regular inventory of office supplies and order replacement items as needed.
• Assist the Guest Services Coordinator and the Manager Residence Services with correspondence daily tasks and scheduling as required.
• Assist the Guest Services Coordinator with administrative tasks and as needed with interviewing student desk staff candidates and onboarding new staff.
• Provide back up in the coordination of facility bookings.
• Assist with special events such as move in and move out days.
• Organize and maintain office filing system according to University standards.
• Actively participate in staff and planning meetings to continue the improvement of department functions and goals.
• Maintain and update Residence Services social media and website information.
• Assist with the preparation of Residence Services print materials and packages.
• Assist the Assignments Coordinator with marketing tasks particularly social media posts and updates.
• If needed may act asthe lead team member overseeing our social media accounts.
• Maintain and organized professional looking front office.

Qualifications

• Minimum completion of a One-year post-secondary Certificate/Program
• Strong knowledge of Microsoft Office software.
• Customer service experience or training and cash handling skills
• Office administration experience or training
• Experience in post secondary education to better understand and relate to student needs and expectations.
• Experience in a campus residential environment is an asset.

Salary: $45154.20 - $57111.60 per annum (increasing to $- $58822.40 per annum effective July 1 2026)

Closing Date: May 6 2026

A cover letter and resume should be submitted in one .pdf document. Please title your .pdf document as follows: Last Name Requisition Number Document (ex. Smith 999999 ).