Director, CRM Portfolio Management

Job Description Summary

Location:
#LI-Hybrid

Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare we leverage advanced technology and data to deliver patient-centric solutions enhance customer engagement and drive innovation. The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging superior data to identify actionable insights that drive enhanced performance. We collaborate closely with the US business bringing insights and challenging ideas to empower smarter data-driven decision-making. The US CRM organization sits within IDS and plays a crucial role in driving the transformation to a next-generation Customer360 operating model.

The Director CRM (Customer Relationship Management) Portfolio Management leads portfolio strategy investment governance and resource allocation for the US CRM transformationensuring CRM initiatives are aligned to business priorities and deliver measurable value.

This role provides portfolio-level visibility into performance risks and tradeoffs partnering closely with Finance Product Strategy Product Management and IDS stakeholders to balance innovation transformation and core operations.

This position will be located at East Hanover NJ and will not have the ability to be located remotely. This position will require 10% travel as defined by the business (domestic and/ or international).

Job Description

Key Responsibilities:

• Define and maintain the integrated CRM portfolio strategy and roadmap aligned to business priorities
• Lead portfolio resource allocation capacity planning and financial coordination (budgeting forecasting and investment planning) with Finance and budget owners.
• Establish and run portfolio governance (decision rights funding thresholds steering forums) enabling timely value-based prioritization and tradeoff decisions.
• Monitor portfolio health KPIs and value realization; provide transparent reporting on performance risks dependencies and strategic impact to leadership.
• Partner across IDS pillars Product Strategy Product Management IT and CRM Labs to integrate the innovation pipeline and align stakeholders on priorities.

Essential Requirements:

• Education: Bachelors degree in Business Finance Strategy or related field.
• Minimum 7 years of experience in portfolio management consulting strategic planning or related leadership roles; experience in pharma/healthcare/technology preferred.
• Proven ability to manage large-scale investment portfolios resource allocation and capacity planning in complex matrixed organizations.
• Strong financial acumen including budgeting/forecasting ROI analysis and business case development in partnership with Finance.
• Experience establishing portfolio governance and executive decision forums with demonstrated ability to manage risks dependencies and strategic tradeoffs.

Desirable Requirements:

• Masters/MBA or portfolio management certification preferred)
• Knowledge of the pharmaceutical industry including commercial strategy and investment cycles (highly desirable)

The salary for this position is expected to range between $185500.00 and $344500.00 per year.

The final salary offered is determined based on factors like but not limited to relevant skills and experience and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and depending on the level of the role eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health life and disability benefits a 401(k) with company contribution and match and a variety of other addition employees are eligible for a generous time off package including vacation personal days holidays and other leaves.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an e-mail to or call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

$185500.00 - $344500.00

Skills Desired

Agility Agility Brand Analysis Brand Awareness Commercial Excellence Cross-Functional Collaboration Customer Engagement Customer Experience Customer Insights Data Strategy Digital Marketing Go-To-Market Strategy Healthcare Needs healthcare outcomes Influencing Skills Inspirational Leadership launch products Marketing Strategy Media Campaigns People Management Product Marketing Product Roadmap Return on Investment (ROI) Stakeholder Engagement Stakeholder Management 2 more