Were hiring a Customer Service Representative to handle inbound calls schedule jobs and follow up with customers for our home repair and remodeling business.
This is a fast-paced customer-facing role that combines service coordination and light sales follow-up. You will be the first point of contact for customers and play a key role in keeping jobs moving.
What Youll Do
Answer inbound calls from customers requesting home repair services
Schedule on-site estimates and service appointments
Make outbound follow-up calls on quotes and open jobs
Communicate with customers and technicians to keep schedules on track
Enter and manage job details in our system
Greet customers in-office when needed
What Were Looking For
Strong communication skills (phone in-person)
Comfortable making outbound follow-up calls
Organized and able to manage multiple tasks at once
Basic computer skills (CRM/scheduling software experience is a plus)
Reliable consistent and customer-focused
No experience necessary - we will train you and you will have your own coach
Compensation & Benefits
$20$23/hour based on experience
Quarterly performance bonus
Paid vacation (accrual begins after 90 days)
Additional paid time off
Training and ongoing support
Work Environment
Small team fast-paced office
High call volume at times
Team-focused environment with clear expectations
Who This Role Fits Best
This role is a good fit if you:
Like talking to people and solving problems
Stay organized under pressure
Dont mind making follow-up calls
Want a stable long-term position with growth potential
About Us
Handyman Connection of Matthews provides professional home repair and remodeling services. We work with skilled technicians and focus on delivering a strong customer experience from first call to job completion.
Apply today if youre looking for a steady team-oriented role where your communication and organization skills matter.
Compensation: $20.00 - $23.00 per hour
Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.
If youre interested in:
high earnings potential
a flexible schedule that you control
using your skills to help improve others lives
Handyman Connection might be a great fit for you.
Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated backed by the company that helped launch the industry.
Required Experience:
Unclear Seniority
Replies within 24 hoursBenefits:Bonus based on performanceCompetitive salaryPaid time offTraining & developmentAbout the RoleWere hiring a Customer Service Representative to handle inbound calls schedule jobs and follow up with customers for our home repair and remodeling business.This is a fast-pac...
Replies within 24 hours
Benefits:
Bonus based on performance
Competitive salary
Paid time off
Training & development
About the Role
Were hiring a Customer Service Representative to handle inbound calls schedule jobs and follow up with customers for our home repair and remodeling business.
This is a fast-paced customer-facing role that combines service coordination and light sales follow-up. You will be the first point of contact for customers and play a key role in keeping jobs moving.
What Youll Do
Answer inbound calls from customers requesting home repair services
Schedule on-site estimates and service appointments
Make outbound follow-up calls on quotes and open jobs
Communicate with customers and technicians to keep schedules on track
Enter and manage job details in our system
Greet customers in-office when needed
What Were Looking For
Strong communication skills (phone in-person)
Comfortable making outbound follow-up calls
Organized and able to manage multiple tasks at once
Basic computer skills (CRM/scheduling software experience is a plus)
Reliable consistent and customer-focused
No experience necessary - we will train you and you will have your own coach
Compensation & Benefits
$20$23/hour based on experience
Quarterly performance bonus
Paid vacation (accrual begins after 90 days)
Additional paid time off
Training and ongoing support
Work Environment
Small team fast-paced office
High call volume at times
Team-focused environment with clear expectations
Who This Role Fits Best
This role is a good fit if you:
Like talking to people and solving problems
Stay organized under pressure
Dont mind making follow-up calls
Want a stable long-term position with growth potential
About Us
Handyman Connection of Matthews provides professional home repair and remodeling services. We work with skilled technicians and focus on delivering a strong customer experience from first call to job completion.
Apply today if youre looking for a steady team-oriented role where your communication and organization skills matter.
Compensation: $20.00 - $23.00 per hour
Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.
If youre interested in:
high earnings potential
a flexible schedule that you control
using your skills to help improve others lives
Handyman Connection might be a great fit for you.
Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated backed by the company that helped launch the industry.
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