Commercial HVAC Service Manager

About Carrier

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure safe transport of food lifesaving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit or follow on Carrier social media at @Carrier.

About this role

The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance repair overhaul and installation projects in an effort to exceed the expectations of our customers and meet revenue and margin targets.

The ideal candidate should have a strong understanding of the commercial air conditioning business including but not limited to relationship management talent development field operations and safety.

Key Responsibilities

• Responsible for ensuring Service & Optimization guidelines & best practices are followed.
• Proactively identifying actions performing offline tasks assigned in DMBs and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
• Service Manager is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
• Ensure environmental health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
• Review work orders invoices and time reports for accuracy and to ensure efficient management of accounts receivable.
• Resolve warranty issues product recall notices operational problems with products premature failures and other issues as they apply to products and equipment sold and serviced by the company.
• Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level efficiency and training requirements.
• Recruit interview hire and train technicians as required to meet workload demands and company or customer expectations and requirements.
• Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities.
• Supervise and direct field technicians to effectively perform the functions of equipment repair maintenance start-up operation and other duties as required to ensure customer satisfaction.
• Forecast monitor and document financial performance against plan.
• Coordinates prioritizes and resolves issues encountered by a more experienced team.
• Manages more experienced team according to established programs and objectives.
• Contacts customer collects feedback and establishes and maintains good relationship with customers.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Required Qualifications

• High School diploma or GED
• Must have a valid Drivers License
• 5 years of experience in the Commercial HVAC industry
• 5 years of experience managing/leading a team of technicians

Preferred Qualifications

• Bachelors degree in Business Management Engineering preferred.
• Working knowledge and understanding of commercial HVAC systems.
• Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions.
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word Excel Outlook and ability to navigate ServiceMax ERP and other business applications.

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits including:

• Health Care Benefits: Medical Dental Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days up to 15 days; paid sick days up to 5 days; paid personal leave up to 5 days; paid holidays up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering please click here Work with us Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us at . We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

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