Global Lead, Customer Engagement Platforms (CRM)

The Role

Moderna is seeking a Global Lead for Customer Engagement Platforms to define and build the companys global customer engagement platform capabilities. This role serves as the commercial owner of Modernas global Salesforce CRM platform and a key architect of Modernas broader Customer Engagement Platform (CEP). The role will lead the evolution of Modernas engagement technology from an early-stage foundation to a scalable global ecosystem supporting multiple products geographies and commercial models.

Acting as the commercial product owner this individual shapes the platform vision roadmap and governance while partnering across Commercial Digital Data & Analytics and external vendors to deliver capabilities that enable effective field execution and omnichannel engagement.

Platform Scope

• Salesforce CRM platform as the enterprise customer system of record for engagement

• Field engagement workflows and execution tools

• Omnichannel engagement enablement across field marketing and digital channels

• Integration with content analytics and engagement orchestration systems

• Governance of global platform standards and local market flexibility

Heres What Youll Do

Platform Strategy

• Define the vision and roadmap for Modernas global Salesforce CRM platform and broader customer engagement ecosystem.

• Translate commercial priorities and engagement strategy into scalable platform capabilities supporting field execution and omnichannel engagement.

Platform Build & Evolution

• Lead the evolution of CRM from an early-stage capability to a globally scalable engagement platform supporting multiple products and markets.

• Partner with Digital Data & Analytics and external vendors to deliver and evolve platform capabilities aligned with enterprise technology architecture.

Adoption & Commercial Impact

• Drive enterprise adoption of CRM and engagement tools across field and commercial teams.

• Embed the platform into commercial workflows and define KPIs to measure adoption engagement effectiveness and business impact.

• Ensure platform capabilities support commercial launch readiness and scaled customer engagement across markets.

Governance & Platform Investment

• Establish governance and prioritization frameworks for platform capabilities releases and enhancements.

• Own platform investment decisions balancing stakeholder needs scalability customization and financial discipline.

Impact in the First 1218 Months

• Deliver priority CRM platform enhancements supporting priority commercial use cases.

• Lead commercial readiness and successful launch of Modernas next-generation CRM platform in February 2027.

• Drive deployment and adoption across a cascading set of markets embedding the platform into field and marketing execution workflows.

• Establish governance and roadmap processes to support ongoing platform evolution.

Heres What Youll Need (Basic Qualifications)

• Bachelors degree required.

• 12 years of experience in commercial strategy CRM or customer engagement platform roles.

• Experience leading Salesforce CRM platform implementations or major transformations in global environments.

• Strong understanding of field force operations and omnichannel engagement.

• Experience operating as a product owner or platform lead in cross-functional environments.

• Strong stakeholder management and executive communication skills.

Heres What Youll Bring to the Table (Preferred Qualifications)

• Experience designing and scaling omnichannel customer engagement platforms integrating CRM content analytics and orchestration technologies.

• Salesforce platform expertise across Sales Cloud Marketing Cloud or life sciences CRM solutions.

• Experience operating within a product operating model managing platform roadmaps backlogs and release governance.

• Familiarity with data-driven engagement approaches including segmentation next-best-action or advanced analytics.

• Experience driving global platform adoption and change management across commercial organizations.

Pay & Benefits

At Moderna we believe that when you feel your best you can do your best work. Thats why our US benefits and global well-being resources are designed to support youat work at home and everywhere in between.

• Best-in-class healthcare coverage plus voluntary benefit programs to support your unique needs

• A holistic approach to well-being with access to fitness mindfulness and mental health support

• Family planning benefits including fertility adoption and surrogacy support

• Generous paid time off including vacation volunteer days sabbatical global recharge days and a discretionary year-end shutdown

• Savings and investment opportunities to help you plan for the future

• Location-specific perks and extras

About Moderna

Since our founding in 2010 we have aspired to build the leading mRNA technology platform the infrastructure to reimagine how medicines are created and delivered and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.

By living our mission values and mindsets every day our people are the driving force behind our scientific progress and our culture. Together we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.

We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.

If you want to make a difference and join a team that is changing the future of medicine we invite you to visit to learn more about our current opportunities.

Our Working Model

As we build our company we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.

Moderna is a smoke-free alcohol-free and drug-free work environment.

Equal Opportunities

Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!

Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories consistent with legal requirements.

Accommodations

Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.

Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at .

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