MINI Service Advisor Service Center Fort Lauderdale

Holman is a family-owned global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving Whats Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated and creating positive rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

We are seeking a customer-focused MINI Service Advisor to support our MINI customers at our MINI/BMW Service Center in Fort Lauderdale.

The MINI Service Advisor serves as the primary liaison between the Service Department and our MINI clients ensuring clear communication trust and satisfaction throughout the service process. The ideal candidate will demonstrate strong customer service skills attention to detail and the ability to manage customer expectations from initial write-up through vehicle delivery.

Key Responsibilities

• Greet MINI customers in a warm professional and welcoming manner ensuring a positive and efficient service experience.
• Assess customer concerns and vehicle needs recommend appropriate maintenance or repairs and obtain customer authorization for services.
• Prepare and explain accurate service estimates including cost timing and scope of work.
• Clearly communicate recommended repairs maintenance needs and available options to help customers make informed decisions.
• Provide regular updates to customers regarding the status of their vehicle and any changes to timelines or repairs.
• Document all customer interactions accurately within the service management system.
• Participate in required training sessions manufacturer programs and department meetings to stay current on MINI products and processes.

Qualifications

• Previous experience as a Service Advisor or in a customer-facing role within an automotive service environment preferred.
• High School Diploma or equivalent; additional education or related training is a plus.
• Valid drivers license with a clean driving record.
• Strong communication reading writing and basic math skills.
• Excellent interpersonal skills with a strong commitment to delivering outstanding customer service.
• Ability to multitask stay organized and work effectively in a fast-paced service environment.
• Proficiency with computers and basic office software.

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INDRA

At Holman we exist to provide rewarding careers and better lives for employees and their families. We hire train empower and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better we have to do better and to do better we must know better. Thats why we are listening open to learning new things about ourselves and each other. We will never stop striving for improved diversity equity and inclusion because we are successful together when we feel trusted and supported. Its The Holman Way.

At Holman your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family Holman is proud to offer you the benefits you deserve; including protection against illness disability loss of work or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Employee Assistance Program

• 401(k) plan with Company Match

• Paid Time Off (PTO)

• Paid Holidays Bereavement and Jury Duty

• Paid Pregnancy/Parental leave

• Paid Military Leave

• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health vision dental life and disability insurance and 401(k) with company match. Our time off benefits include Paid Time Off (PTO) paid holidays bereavement and jury addition we offer paid pregnancy and parental leave and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills experience relevant education or training and geographic location. This is a commission eligible role and employees can expect to earn an average monthly pay of $3000-$10000 with earning potential based on your personal performance.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter provided the information is accurate and truthful. However applicants should not use AI tools to:

• Answer interview questions on their behalf or use AI tools in any way during the interview or other qualification process(es).

• Misrepresent or embellish qualifications skills or experience

• Create false or misleading representations of identity (e.g. deepfakes or altered images/videos)

Your application whether an AI tool is used or not should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

If you are a person with a disability needing assistance with the application process please contact

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.