Operations Associate I Verifications

Best Egg

Job Location:

Wilmington, DE - USA

Monthly Salary: $ 19 - 21

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Best Egg now part of Barclays is a market-leading tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company we combine the agility and customer focus of a fintech with the global reach stability and purpose of a leading financial institutionworking together to create a better financial future for our customers and communities.

At Best Egg youll find a culture grounded in our core valuesputting people first creating clarity delivering with excellence and leading with heartenhanced by Barclays commitment to integrity inclusion and long-term impact. Together we empower our colleagues to challenge innovate and take ownership while making a meaningful difference in peoples financial lives.

With the strength of Barclays behind us we offer expanded opportunities for growth development and career mobility across a global organizationwhile continuing to build the products and experiences that make Best Egg unique.

Were looking for collaborative curious problem-solvers who are excited to make an impact and grow with us.

Were proud to be an equal opportunity employer committed to building a diverse and inclusive team.

Operations Associate roles are all full-time non-exempt positions where you work an hourly schedule (posted in the description below) and receive paid time off benefits and monthly incentives based on performance. To work remotely you must have access to high-speed internet and a quiet area to work as we need to limit background noise while interacting with customers. We will provide you with a computer monitors headset and all equipment you will need.

All new verifications associates will receive three weeks of training from 8 am to 5 pm ET each day. We ask that you do not plan any days off during this three-week period to ensure you receive all of the necessary training.

Our headquarters is in North Wilmington offering state of the art technology comfortable working areas an on-site gym free snacks & drinks food trucks and happy hours on Wednesdays and a bit of fun in our ping pong and arcade areas.

Currently we are hiring new associates that live within 50 miles distance to our headquarters building to work a hybrid schedule that consistent of at least one in-person day.

Join our growing internal Operations team as we look for Loan Analysts to verify consumer loan applications and documentation to ensure eligibility while helping to avoid fraud and create a positive customer experience. This will involve making outbound calls handling inbound calls reviewing loan documentation calculating income and problem solving for questions related to consumer finance loans.

You can expect a fast-paced fun production environment that includes continuous delivery quality and knowledge sharing.

Work Hours: Monday- Friday: 8am-5pm OR 9am-6pm with 2 Saturday per month 9-1pm.

The Job:

Our Operations Associate teamis crucial to our customer-centric business operations. We stand by principles of quality customer satisfaction and delivering best in class customer service

Duties & Responsibilities

Ensure we deliver a positive customer experience throughout the application and verification process
Handle inbound and outbound phone calls to assist customers with questions uploading documents and developing information provided on loan applications
Review loan applications and supporting documentation to validate application details
Calculate income and verify employment for designated applications
Document and update case information within the system of record
Provide feedback on trends that can be used to create bulletins and training modules
Make recommendations on policies and procedures related to verifications and fraud
Assist with tests and special projects assigned by management

Requirements:

1 years of financial services experience or equivalent experience
Positive and self-motivated
Ability to work effectively in a team environment
Strong analytical skills
Excellent verbal/written communication skills
Strong organizational skills and ability to multi-task
Effectively communicate with all levels of Marlette Funding leadership
Proficient with navigating basic computer applications
Attention to detail & high emphasis on quality
Must embrace change and thrive in an evolving department
Bilingual (English-Spanish) desired but not required

Culture:

High-functioning team emphasizing collaboration
Be confident and willing to challenge status quo but also willing to concede and execute others ideas when necessary
Capable of teaching and learning from others to promote continuity of knowledge and personal development
Ability to work effectively as a team member and as an independent contributor

$19.50 - $21 an hour

Required Experience: