Operations Associate 1 Verifications
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Job Location:
Wilmington, DE - USA
Monthly Salary:
$ 19 - 21
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
Operations Associate roles are all full-time non-exempt positions where you work an hourly schedule (posted in the description below) and receive paid time off benefits and monthly incentives based on performance. To work remotely you must have access to high-speed internet and a quiet area to work as we need to limit background noise while interacting with customers. We will provide you with a computer monitors headset and all equipment you will need.
All new verifications associates will receive three weeks of training from 8 am to 5 pm ET each day. We ask that you do not plan any days off during this three-week period to ensure you receive all of the necessary training.
Our headquarters is in North Wilmington offering state of the art technology comfortable working areas an on-site gym free snacks & drinks food trucks and happy hours on Wednesdays and a bit of fun in our ping pong and arcade areas.
Currently we are hiring new associates that live within 50 miles distance to our headquarters building to work a hybrid schedule that consistent of at least one in-person day.
Join our growing internal Operations team as we look for Loan Analysts to verify consumer loan applications and documentation to ensure eligibility while helping to avoid fraud and create a positive customer experience. This will involve making outbound calls handling inbound calls reviewing loan documentation calculating income and problem solving for questions related to consumer finance loans.
You can expect a fast-paced fun production environment that includes continuous delivery quality and knowledge sharing.
Work Hours: Monday- Friday: 8am-5pm OR 9am-6pm with 2 Saturday per month 9-1pm.
The Job:
Our Operations Associate teamis crucial to our customer-centric business operations. We stand by principles of quality customer satisfaction and delivering best in class customer service
Duties & Responsibilities
- Ensure we deliver a positive customer experience throughout the application and verification process
- Handle inbound and outbound phone calls to assist customers with questions uploading documents and developing information provided on loan applications
- Review loan applications and supporting documentation to validate application details
- Calculate income and verify employment for designated applications
- Document and update case information within the system of record
- Provide feedback on trends that can be used to create bulletins and training modules
- Make recommendations on policies and procedures related to verifications and fraud
- Assist with tests and special projects assigned by management
Requirements:
- 1 years of financial services experience or equivalent experience
- Positive and self-motivated
- Ability to work effectively in a team environment
- Strong analytical skills
- Excellent verbal/written communication skills
- Strong organizational skills and ability to multi-task
- Effectively communicate with all levels of Marlette Funding leadership
- Proficient with navigating basic computer applications
- Attention to detail & high emphasis on quality
- Must embrace change and thrive in an evolving department
- Bilingual (English-Spanish) desired but not required
Culture:
- High-functioning team emphasizing collaboration
- Be confident and willing to challenge status quo but also willing to concede and execute others ideas when necessary
- Capable of teaching and learning from others to promote continuity of knowledge and personal development
- Ability to work effectively as a team member and as an independent contributor
Required Experience:
IC
About Company
Get low-interest personal loans quickly with Best Egg. Apply online in minutes & receive funds fast. Start your journey to financial stability now!
