Customer Service Representative, Patient Access

Location: Ascension Seton Hays Kyle TX

Shift Hours: Thursday Friday Saturday from 6 AM to 6 PM and Wednesday from Noon to 6 PM

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industrys most advanced technology platform encompassing sophisticated analytics AI intelligent automation and workflow orchestration.

As our Customer Service Representative (Patient Access Associate I) youll work to help our patients check into the hospital specifically the ER Department. Its fast-paced environment and youll be the person they rely on to answer questions during registration. Youll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information but to address their fears concerns and questions.

To thrive in this job youll need to be a confident multitasker who is a fast learner with technology and can type and answer phones. You dont need any previous experience or knowledge in healthcare but this is a plus. Since this is in a hospital/lab environment you will need to be prepared to see illness and injuries. Well teach you everything you need to know which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations pass a drug test and pass a background check before starting.

Heres what you can expect working in Customer Service (Patient Access Associate I):

• Offer exceptional customer service skills in the ER Department with greeting and receiving patients and visitors along with handling general inquiries.

• Provide bedside registration needs within the ER which will involve handling payments and answering basic financial questions.

• This is a fast-paced area of the hospital. You will be on your feet and moving between areas assisting patients throughout each shift.

• Working on computers and answering phones to intake information in a busy environment. Youll work across multiple screens collecting details that must be entered correctly for patient registration. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for urgent clinical care.

• Helping people who may be very ill or worried. Patients need you to be there for them and listen carefully to ease their anxiety. Youll ask follow-up questions and build rapport in real time.

• While collecting patient and insurance information may seem straightforward there is a lot of variation in health plans and coverage. There will be knowledge gathered through training. You must work quickly and expect the unexpected. This is not a desk job.

• Assist with supporting associates on new procedures and duties to be performed. This can involve working in other assigned areas of the hospital too.

• This can be the first step of your healthcare career at R1 RCM Inc.

Requirements:

• High School Diploma or equivalent experience will be considered

• Excellent customer service skills

The healthcare system is always evolving and its up to us to use our shared expertise to find new solutions that can keep up. On our growing team youll find the opportunity to constantly learn collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care but that same enthusiasm is applied to giving back to the community and taking care of our team including offering a competitive benefits package.

R1 RCM Inc. (the Company) is dedicated to the fundamentals of equal employment opportunity. The Companys employment practices including those regarding recruitment hiring assignment promotion compensation benefits training discipline and termination shall not be based on any persons age color national origin citizenship status physical or mental disability medical condition race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. Furthermore the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process please contact us at for assistance.

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