Mgr. Service Quality Engineering

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Engineering

Job Sub Function:

Quality Engineering

Job Category:

People Leader

All Job Posting Locations:

Irvine California United States of America Yokneam Haifa District Israel

Job Description:

Job Profile Summary

The Quality Engineering Service Manager for Worldwide TechServ will be responsible for managing all Compliance and Quality aspects across multiple global service and depot centers. This role ensures adherence to regulatory requirements internal standards and continuous improvement initiatives within a highly complex and evolving environment.

Job Description

- Support Quality & Compliance Strategies for Worldwide Tech Serv operations across multipleregions.

-Act as the primary Quality point of contact for Worldwide Tech Serv leadership.

-Ensure compliance of service centers and depot centers globally with global regulatory standards and internal policies.

• Provide direct oversight for regions: USA EMEA ChinaAPAC.

• Provide oversight for all regions: Middle East LATAM Canada Japan and Russia.(indirect)

• Lead the investigation and root-cause analysis of product/service quality incidents and service failures. Ensure the completion of actions to address the issues.

• Build quality and compliance awareness across Tech Serv through training coaching and communications.

• Drive for harmonization of processes across Service Centers and Depot Centers while allowing for required regional adaptations

-Oversee Quality Management Systems (QMS) implementation and maintenance for service centers and depot centers globally.

• Own and improve the QMS procedures used by Tech Serv (policies SOPs work instructions records).

• Manage and perform product validation protocols (IQOQPQ) and reports equipment qualifications engineering change orders.

• Lead the application and integration of structured root cause problemsolving methodologies to (Fishbone 5 Whys etc.) to all Product & Signal Complaint Investigations identified through PQV established processes.

-Support quality metrics CAPAs and Risk Management.

• Develop establish and maintain effective quality control and support associated risk management plans and processes.

• Manage and perform nonconformances and/or CAPAs per the assigned deliverablestimelines for functional area by running reports communicating upcoming deadlines to record owners and escalating concerns to management as appropriate to actively drive compliance

• Drive the investigation and closure of Nonconformances and/or CAPAs raised as part of Product & Signal Complaint Investigations identified through PQV established processes

-Collaborate with cross-functional teams to ensure process harmonization and continuous improvement.

• Working with other functional groups including R&D and Operations in support of new product development for design for serviceability engineering projects quality assurance activities and lifecycle management

• Ensure that deviations & complaints are timely and properly investigated such that the internal and external customer expectations are met.

-Support audit readiness and support external/internal audits.

• Plan and manage internal and external audits for service and depot operations globally.

• Provide technical quality and compliance expertise for investigation documentation and resolution/closure of Product issues with the manufacturing and R&D teams.

-Duties & responsibilities

• Responsible for communicating business related issues or opportunities to next management level

• Responsible for following all Company guidelines related to Health Safety and Environmental practices as applicable.

• Responsible for ensuring personal and Company compliance with all Federal State local and Company regulations policies and procedures

• Integrates Johnson & Johnsons Credo and Leadership Imperatives into team goals and decision making.

• Performs other duties assigned as needed

-General Skills

• BS Degree in Science or related field.

• 6-8 Years Work Experience related to service engineering or related fields.

• Problem solver who has excellent written and verbal communication skills.

• Excellent independent time management skills with a proven ability to plan and track deliverables and timelines.

• Ability to work well in a dynamic environment and able to prioritize and respond to changing needs of the business.

• Highly committed to quality flexibility and persistence.

• Good conflict handling/negotiation skills whos able to create win-win situations with internal and external partners.

• Knowledge of corporate structure and culture.

Required Skills:

Preferred Skills:

Business Behavior Coaching Controls Compliance Cross-Functional Collaboration Developing Others Engineering Fact-Based Decision Making Inclusive Leadership Industry Analysis ISO 9001 Leadership Lean Supply Chain Management Process Improvements Quality Control Testing Quality Standards Quality Systems Documentation Quality Validation Science Technology Engineering and Math (STEM) Application Team Management

The anticipated base pay range for this position is :

$102000.00 - $177100.00

Additional Description for Pay Transparency:

Please provide the benefits applicable. Required for US Positions. Please copy and paste the applicable benefits into the empty text box below based on the type of role.

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Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).



This position is eligible to participate in the Companys long-term incentive program.



Subject to the terms of their respective policies and date of hire employees are eligible for the following time off benefits:

Vacation 120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year

Holiday pay including Floating Holidays 13 days per calendar year

Work Personal and Family Time - up to 40 hours per calendar year

Parental Leave 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave 80 hours in a 52-week rolling period10 days

Volunteer Leave 32 hours per calendar year

Military Spouse Time-Off 80 hours per calendar year

For additional general information on Company benefits please go to: - Experience:

Manager