Forward Deployed Engineer | AI Implementation & Customer Success

The Role

This is not a traditional customer success role. Were looking for a Forward Deployed Engineer (FDE) someone who sits at the intersection of technical implementation and client partnership. Youll spend roughly half your time building and refining AI risk assessment modules and the other half working directly with customers to understand their safety programs translate them into our platform and ensure the technology delivers real results.

The right person for this role is technically sharp genuinely curious about how industries manage risk and energized (not drained) by direct client interaction. You take ownership of outcomes not just tasks. You meet deadlines because you understand that a clients safety program doesnt wait and neither should you.

What youll own

Technical Implementation

• Build configure and refine AI risk assessment modules using Safety Radars SAFE AI platform
• Work with large language models (Claude GPT Gemini) to develop and improve AI models tailored to client-specific safety methodologies
• Write SQL queries for data extraction transformation and reporting
• Build dashboards and visual reports in Power BI to surface insights for clients and internal stakeholders
• QA/QC AI outputs to ensure accuracy consistency and alignment with industry standards

Customer Engagement

• Partner with the sales team on scoping Statements of Work and technical discovery during the sales process
• Lead client onboarding: review safety documentation research industry-specific regulations and map client programs to platform capabilities
• Serve as the primary technical point of contact for assigned accounts post-implementation
• Translate client feedback into platform improvements. Youre the voice of the customer in product conversations. You help design scope and build new AI development.
• Maintain regular communication cadences with clients proactively identifying risks and opportunities

What were looking for

• 3-5 years of experience in technical implementation solutions engineering forward-deployed engineering or a similar hybrid technical/client-facing role
• Hands-on experience with large language models (prompt engineering fine-tuning workflows output evaluation)
• Proficiency with SQL and Power BI (or similar BI tools)
• Strong client communication skills. You can explain technical concepts to non-technical stakeholders and translate business requirements into technical specifications.
• Demonstrated ability to manage multiple concurrent client projects with competing deadlines
• A track record of reliability: you do what you say youre going to do when you say youre going to do it
• Bachelors degree in Computer Science Engineering Business or a related field (or equivalent practical experience)

Compensation & Benefits

• $95000-$125000 annual base salary dependent on experience
• Flexible/hybrid work schedule
• Health and dental insurance paid vacation and stock options
• Direct exposure to Fortune 500 clients and high-impact safety challenges
• The rare opportunity to shape how AI is applied to real-world risk not just another chatbot

Disclaimer

This job posting is not intended to provide a comprehensive list of activities duties or responsibilities required for this role. Safety Radar reserves the right to modify or assign additional duties responsibilities and activities at any time with or without notice.

Hiring Practices

Safety Radar is proud to be an equal-opportunity employer. We do not discriminate in hiring or any employment decisions based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or any other legally protected characteristic. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during the application process. If you need assistance or an accommodation due to a disability you may contact

Required Experience:

IC