Quality Enhancement Coordinator

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Posting Information:
This posting is for an existing vacancy.

The internal posting deadline for this position is April 2 2026 at 11:59PM.

Job Description:

Primary Purpose

The Quality Enhancement Coordinator supports the Universitys academic quality enhancement agenda by coordinating cyclical program reviews new program development governance submissions and related academic quality processes. Portfolio assignments may vary based on operational priorities. As a member of the Academic Quality Enhancement (AQuE) Office the role provides consultative and operational support to academic programs across these functions to ensure quality assurance requirements are met in a timely consistent and improvement-focused manner. Through independent professional judgment strong process coordination and policy interpretation the coordinator helps ensure that academic quality matters are clearly articulated decision-ready and aligned with institutional policies and Quality Council expectations.

Key Accountabilities

Academic Quality Enhancement Coordination

Serves as a primary advisor to academic programs on cyclical program reviews new program development program modifications and related quality enhancement processes.

Provides consultative support throughout the lifecycle of cyclical reviews including self-study development preparation for external review and post-review follow-up activities.

Supports academic units in preparing governance submissions including new program proposals final assessment reports progress reports non-academic credential approvals and program modifications.

Provides critical constructive feedback on draft documentation to ensure clarity coherence alignment with quality expectations and enhancement-focused analysis.

Advises programs on governance pathways including determining appropriate approval routes and distinguishing between major and minor modifications.

Governance and Process Management

Coordinates the progression of academic quality submissions and cyclical review materials through internal governance processes to ensure timely review and alignment with institutional policies and Quality Council requirements.

Monitors timelines documentation and procedural requirements to support efficient movement through review and decision-making stages.

Facilitates timely access to expertise and resources from relevant academic and administrative units to support quality enhancement activities.

Organizes and delivers information sessions workshops and guidance for academic programs navigating review and approval processes.

Develops and maintains tools templates tracking systems and documentation to support procedural consistency and operational efficiency.

Continuous Improvement and Institutional Learning

Contributes to the refinement of academic quality frameworks templates guidance materials and governance processes to strengthen clarity efficiency and impact.

Identifies opportunities to enhance institutional quality enhancement practices based on operational experience stakeholder feedback and best practices.

Translates review outcomes and governance insights into reports or summaries that inform institutional planning and quality enhancement initiatives.

External Engagement and Collaboration

Participates in Quality Council Key Contact meetings learning opportunities and relevant sector workshops to remain current with evolving quality assurance and enhancement practices.

Engages with provincial and sector-wide initiatives (e.g. Learning Outcomes Symposium) as appropriate and contribute insights to institutional discussions.

Works collaboratively with academic and administrative partners across the University to align quality enhancement processes with broader academic planning and institutional priorities.

Required Qualifications

Education

Post-secondary degree in a relevant discipline (e.g. Public Administration Education or another discipline requiring strong analytical and communication skills) or equivalent experience.

Masters degree is an asset.

Experience

Experience in the post-secondary education sector; familiarity with the University of Waterloos academic and support units is an asset.

Experience supporting or coordinating academic quality assurance/enhancement processes is an asset.

Minimum three years of experience in an administrative coordination or project support role involving complex multi-stakeholder initiatives.

Experience drafting reports briefing materials and formal documentation for review by academic leaders or senior administrators.

Experience collecting and analyzing qualitative and/or quantitative data is an asset.

Knowledge/Skills/Abilities

Excellent written and verbal communication skills including strong writing editing and presentation abilities.

Strong understanding of academic quality assurance governance processes and continuous improvement principles.

Highly organized with demonstrated ability to manage multiple complex processes track detailed requirements and meet competing deadlines.

Ability to interpret policy and translate requirements into clear practical guidance for diverse stakeholders.

Analytical skills including experience working with qualitative and/or quantitative data to support reporting and improvement efforts.

Strong interpersonal skills with demonstrated tact diplomacy and the ability to build effective cross-functional working relationships.

Ability to work independently exercise sound professional judgment and recognize when issues require escalation.

Proficiency with MS Office SharePoint and other relevant data and content management systems.

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral Anishinaabeg and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research learning teaching and community building and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students faculty and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity anti-racism and inclusion. As such we encourage applications from candidates who have been historically disadvantaged and marginalized including applicants who identify as First Nations Métis and/or Inuk (Inuit) Black racialized a person with a disability women and/or 2SLGBTQ.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application interview or workplace accommodation requests please contact Human Resources or ext. 45935.