Manager, Community-Based Employment Services (CBES)

MOSAIC operates on the traditional and unceded Coast Salish Territories the ancestral lands of the sḵwxwú7mesh selílwitulh xʷməθkʷəyəm qiqéyt scəwaθən məsteyəx kʷikʷəƛəm qicəy qʼʷa:nƛʼən SEMYOME and Matsqui nations where we are privileged to carry out our mission.

WHY YOU SHOULD WORK WITH US:

MOSAICis one of Canadas largest settlement non-profit organizations. Our newcomer services change the lives of immigrants refugees and individuals from diverse backgrounds in Greater Vancouver and throughout BC. Since 1976 MOSAIC has worked to strengthen communities by advocating for positive changes and supporting newcomers in building their new lives in Canada. As an employer we are committed to fostering a diverse and inclusive workplace where employees can trust that their skills and contributions are valued. We advocate for and promote equitable employment opportunities for women Indigenous Peoples people with disabilities persons of diverse sexual orientation gender identity or expression (2SLGBTQI) and racialized individuals. We have been recognized in the2019 List of Best Workplaces in Canada (100-999 employees) the2020 list of Best Workplaces Managed by Womenand2021 List of Best Workplaces in Canada(100-999 employees) by the Great Place to Work Institute. Our employees benefit from many diverse perspectives taking part in training opportunities for career growth.

Today the organization engages and serves over 26000 clients per year at 47 service and community locations in Greater Vancouver through a wide range of high-quality settlement and integration programs including services geared towards youth and family interpretation and translation language and workplace training counselling and employment. As a certified living wage employer and a CARF-accredited organization MOSAIC is among the countrys largest immigrant-serving organizations and enjoys a superb reputation a solid financial position and a hugely compelling mission.

JOIN OUR TEAM!

We are looking for an experienced and empathetic
Managerwho will provide exceptional Community-Based Employment Services! Not sure if you meet 100% of the qualifications We encourage you to apply anyway! MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds spaces and abilities to apply.

Read more about this exciting new initiative ofCommunity-Based Employment Services: BC Gov News

POSITION FUNCTION:

The Manager Community-Based Employment Services (Catchment Manager) runs the daily operations of this program to ensure delivery of services to clients experiencing risk of homelessness mental health and/or substance use issues as per contractual obligations to achieve program objectives and financial targets. The Manager provides staff supervision and training tracks and monitors finances ensures program policies are adhered to maintains data quality grows partnerships in the community and evaluates operational performance to ensure that it addresses the needs of the program participants the requirements of funders our consortium partners and MOSAICs administrative requirements.

KEY DUTIES AND RESPONSIBILITIES:

• Hire/retain supervise train and evaluate team of 1 Program Assistant and 6 Outreach/support workers from partner organizations

• Develop and maintain a strong relationship with program stakeholders including the funder representative service delivery partners and other organizations in the community
• Provide regular communication to the team and to consortium partners on key updates and any issues that need to be addressed
• Provide analytical data and recommendations to the director and partners that allow them to track performance of the program and make improvements
• Provide financial management for the program including activities such as:
  • Establish systematic data collection
  • Prepare and timely submission of claims to the Ministry
  • Develop cash flow revenue projection and expenditure monitoring
    
• Develop a variety of funding-related documents including contributing to proposals for program renewals new programs budgets and letters of intent
• Provide analytical data and recommendations to the director and partners that allow them to track performance of the program and make improvements

QUALIFICATIONS:

Knowledge:

Thorough knowledge of programs services and supports for individuals experiencing or at risk of homelessness mental health and/or substance use issues.

Education:

• A post-secondary degree diploma or certificate in a relevant field (e.g. career or employment development vocational rehabilitation social work psychology sociology human services counselling education) or a combination of training and experience related to delivering programs and services including pre-employment services for the CBES target population
• CCDP designation (Certified Career Development Practitioner) or RRP
• Registered Rehabilitation Professional) designation (or in process of being certified) is an asset

Experience:

• Three or more years of experience in delivering government-funded programs that includes developing and monitoring budgets managing human resources and community partnerships.
• Delivering full-cycle human resources management including staff recruitment onboarding and supervision & coaching development evaluation engagement and retention.
• Coaching encouraging and motivating a diverse team
• Building partnerships with community agencies and other stakeholders
• Setting and monitoring a program budget and forecasting cash flow based on program trends and data analysis
• Evaluating staff financial and overall program performance and providing strategies in response to trends.
• Building collaborative relationships with a wide range of stakeholders including the funder rep (CAPA) partners community organizations and employers
• Direct experience delivering direct case managed services to clients of complex needs and diverse backgrounds
• Proposal writing experience would be an asset
  

Skills:

• Leadership and supervisory skills
• MS Office suite publishing software database software
• Presentation skills
• Program management
• Tactful discrete diplomatic patient flexible
• Supervisory and leadership skills
• Problem-solving skills
• Organized and able to set priorities and meet deadlines
• Interpersonal skills

Other: Current satisfactory Criminal Record Check required

COMPENSATION: $74984.00 to $84884.80 annually

HOURS: 35 hours per week; indefinite

The successful Candidate must be able to commute to 201-1638 E Broadway Vancouver on a daily basis

BENEFITS:

A competitive benefits package is provided with contracts of at least 1 year in length and which offer a minimum of 17.5 hours of work per week.

DEADLINE: April 28 2026

IMPORTANT NOTES:

• MOSAIC is an equal-opportunity employer. We encourage people from all backgrounds spaces and abilities to apply.
• Before applying you must be legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit please ensure that it allows you to work for the duration of this position.
• We are committed to creating a safe and healthy working environment for our employees. MOSAIC employees are expected to adhere to several policies and procedures such asRight to a Respectful WorkplaceandCode of Conduct.As of September 18 2023MOSAICs HSS-21 COVID-19 Vaccination Policy is currently suspended. Therefore until further notice employees are no longer required to provide a proof of vaccination. However should circumstances change and MOSAIC deems it necessary to reinstate such Policy in order to ensure a safe workplace MOSAIC reserves the right to require employees to provide proof of full vaccination against COVID-19 in order to be eligible to continue performing their work duties.

Required Experience:

Manager