Field Service Engineer (Transfusion Service Ambassador) – Virginia DMV Area

About Abbott

Abbott is a global healthcare leader creating breakthrough science to improve peoples health.Werealways looking towards the futureanticipatingchanges in medical science and technology.

Our diagnostic solutions areutilizedin hospitals laboratories and clinics worldwide. The crucial information derived from our tests instruments and informatics systems is often the first step in patient care decision-making for hundreds of health conditions ranging from heart attacks to blood disorders infectious diseases and cancers.

Working at Abbott

At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life.Youllalso have access to:

• Career development with an international company where you can grow the career you dream of.

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

• An excellent retirement savings plan with a high employer contribution.

• Tuition reimbursement theFreedom 2 Savestudent debt program andFreeUeducation benefit - an affordable and convenient path to getting a bachelors degree.

• A company recognized asa great placeto work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity working mothers female executives and scientists.

The Opportunity

We have an opportunity for aField Service Engineer (Transfusion Service Ambassador)to supportour Transfusion Division.

• This is a field-based remote position.

• Qualified candidates mustresidewithin Virginia or the DMV territory.

• Travel isupto 75%.

WhatYoullWork On

• Serve as the primary on-site representative of Abbott Diagnostics Division (ADD) acting as a trusted partner to laboratory customers.

• Own customer relationships with a focus on retention customer loyalty economic profitability and value expansion.

• Provide first-line technical support for complex diagnostic instruments ensuring uptime analytical turnaround time and customer satisfaction.

• Manage issue resolution end-to-end escalating when necessary whilemaintainingownership through closure.

• Perform instrument installations commissioning preventive maintenance upgrades and troubleshooting.

• Drive revenue growth through menu expansion service sales product promotion and value-based solutions.

• Conduct customer business reviews KPI reviews and structured customer visits (pre- and post-call planning).

• Identifycustomer needs training opportunities operational pain points and Voice of Customer (VOC) insights.

• Coordinate order management inventory control consumables contracts and lifecycle management.

• Ensure compliance with Abbott Quality Systems CAPA requirements regulatory standards and safety guidelines.

• Utilize CRM service and reporting systems to document activities manage tickets and track performance.

• Collaborate cross-functionallywith Sales Marketing Technical Service Customer Support and Finance teams.

• Support territory and district businessobjectives including on-call coverage travel and mentoring of peers.

Key Measures of Success

• Retention Rate

• Net Promoter Score (NPS)

• Cost of Service

• Territory Sales and Growth Targets

• Account Profitability Improvement

• First-Line Service KPIs

Required Qualifications

• Associate degree orequivalentcombination of education and work experience.

• Minimum of 2 years of relevant experience with instrumentationutilizedin a laboratory/blood bank environment. Minimum of 2 years of experience interfacing with customers.

Preferred Qualifications

• Bachelors degree inbiomedical engineering or related engineering field.

• 24 years of hands-on experience supporting laboratory instrumentation in a clinical lab field service or technical support setting.

• Demonstrated ability to diagnose and resolve instrument issues (hardware software or application) through documented root-cause analysis.

• Experience managing customer-facing onsite support across multiple accounts or locations.

• Track recordof completing installations preventive maintenance upgrades and commissioning activities.

• Experience influencing productutilization service adoption or menu expansion through customer engagement.

• Proficiencyusing Microsoft Word Excel and PowerPoint for reporting documentation and KPI tracking

* Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.