Vehicle Service Writer

The City of Milwaukee is proud to employ a diverse workforcededicated to delivering exceptional service to its residents. If you arepassionate about being a part of an inclusive team of public servants pleaseconsider the following opportunity.

The Vehicle Service Writer provides administrative andoperational support for the Fleet Repairs Section.

Administrative Functions

• Perform administrative and data input tasks relative to the maintenance and processing of equipment maintenance and time records.
• Enter and maintain equipment records in the fleet maintenance information system.
• Create vendor service orders and establish contact with outside vendors.
• Maintain records for public passenger vehicle (taxi) inspections.
• Review work orders and other documents for accuracy; make corrections and create records for all new vehicles and components in AssetWorks.
• Complete payroll entries for the mechanics assigned to the light and heavy garages.

Repair Operations

• Communicate equipment repair status across various departments and multiple shifts and between Fleet Services and other departments and sections.
• Coordinate repairs and preventive maintenance inspections (PMs) scheduled for repair locations.
• Contact departments and vehicle operators to ensure timeliness of PMs to be conducted and correct diagnosis of repairs.
• Assign work tasks open repair work orders and issue service orders.
• Generate assign follow-through and finish repair work orders.

Snow and Ice Control Operations

• During snow and ice control operations coordinate repair activities at an assigned outlying garage.

The Vehicle Service Writer must be willing and able to:

• Work variable and extended hours to meet the Citys needs during weather-related events and other emergencies that may include evenings weekends and holidays.
• Be subject to mandatory call-in for emergency duty during non-standard business hours.
• Lift and move up to 10 pounds unassisted on occasion.

1. Three years of administrative experience including one year of experience as a service writer in an automotive or truck maintenance or repair facility.
2. Valid drivers license at the time of appointment and throughout employment.

Equivalent combinations of education and experiencemay be considered.

NOTICE:Please do not attach your academic transcriptsto your employment application. The hiring department will verify candidates educationas part of the background screening process prior to extending any job offers.

Technical

• Knowledge of basic automotive systems and related repairs and maintenance practices.
• Ability to learn and effectively utilize the City of Milwaukees payroll time entry systems.
• Knowledge of administrative support methods systems and terminology.
• Ability to learn and apply personnel policies Milwaukee Code of Ordinances Civil Service Rules and the Citys Salary Ordinance.
• Ability to learn and efficiently utilize departmental systems and databases.
• Ability to read and understand work-related documents such as government regulations departmental policies and city ordinances.
• Proficiency using Microsoft Office Suite including spreadsheets and word processing.
• Ability to be detailed and highly accurate in completing forms.

Interpersonal and Communication

• Verbal communication skills to share information and respond to questions clearly in person and over the phone.
• Written communication skills to prepare clear and concise business correspondence and reports including the ability to proofread the work of others.
• Knowledge of customer service best practices and the ability to incorporate them into operations.
• Ability to maintain effective working relationships with all stakeholders including the public.
• Ability to work independently and cooperatively in a team-oriented environment.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from ones own.

The current salary range (Pay Range 7EN) is$61125-$78761annually and the resident incentive salary for City of Milwaukee Residentsis$63571-$81911annually. Appointment above the minimum is possiblebased upon level of experience and other qualifications and is subject toapproval.

In accordance with the City of Milwaukee Salary Ordinance:

• Employees will receive an additional 3% when performing special assignments.
• Employees will receive an additional 5% biweekly when performing Lead Worker duties.

BENEFITS

The City of Milwaukee provides a comprehensive benefitprogram that includes the following:

• Wisconsin Retirement Systems (WRS) Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leaves
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City ofMilwaukee please visit Process

Additional Information

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