Are you an internal caregiver student or contingent worker/agency worker at UMass Memorial Health CLICK HERE to apply through your Workday account.

Exemption Status:

Hiring Range:

Please note that the final offer may vary within this range based on a candidates experience skills qualifications and internal equity considerations.

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 20000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.

Responsibilities:
Responds to Eligibility Specialist if a patient is flagged with insurance issues and works with the patient as needed to get coverage updated. Assists individuals without health insurance how to apply.
Ensures there are no dual registration in OTP checks eligibility status to prevent dual registration and approval of admission into OTP within the Central Registry system.
Enters all necessary authorizations for services sought. Ensure approval of authorization approvals and works with denial specialist to assist as needed to get claims paid.
Explains program to patients and ensures that patients understand informed consent.
Demonstrates a complete understanding and ability to apply client registration policies and procedures.
Routinely follows through on scheduling change requests including but not limited to blocks due to time off or meetings schedule time changes from providers.
Provides prompt courteous and accurate customer service with patients co-workers and administration.
Supports administration in enforcing hospital policies and procedures.
Shows initiative-anticipates what needs to be done and takes action.
Reviews HIPPA rules and required paperwork; verifies proper release is on file; obtains all signatures needed for medical records.
Assists team with all clinic software/hardware and provides on-site troubleshooting
Troubleshoot with patients on barriers to treatment such as insurance and transportation
Train new admin on program tools and workflows.
Manage admin scheduling.
Forward communications (mail phone voice message fax) to appropriate providers in timely fashion.

Qualifications:
HS Diploma or GED required.
2. 1 year advanced education and training in the business/clerical field or equivalent experience.
2. Experience/Skills:
Required:
1. 1 Year of working in medical or behavioral health practice.
2. 1 year experience working in electronic medical record.
3. Customer Service experience required consisting of maintaining a cooperative and positive attitude with patients caregivers and visitors.
4. Strong analytical skills. Ability to prioritize and handle multiple tasks concurrently.
Preferred:
3. Bilingual skills in Spanish English highly preferred.
4. Prior work experience with substance abuse patients.
Unless certification licensure or registration is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.

As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.