NSU00643 Financial Aid Counselor

Title: NSU00643 - Financial Aid Counselor

State Role Title:Education Support Spec II

Hiring Range: $40000- $42870

Pay Band: 4

Agency: Norfolk State University

Location:Norfolk State University

Agency Website: Type: General Public - G

Job Duties

• Serve as primary point of contact for students requiring information and support before and during the financial aid process.
• Document tracking and aid processing.
• Satisfactory Academic Progress & Professional Judgement.
• Maintain accurate student records in alphabetical order. Internal and external reporting and monitoring.
• Responsible for sending default notifications for students in their cohort. Make bi-monthly contact with students who are in default or at risk of default.
• Ensure students have received required exit counseling directions and have completed exit counseling prior to graduation.
• Participate in student recruitment and retention activities including attending open house events information sessions and other events as requested to offer guidance to prospective students.
• Assist with the review of internal and outside scholarship eligibility using Scholarship Universe.
  
• Maintains the highest standards of personal and professional conduct in dealing with internal and external customers.
• Protect and maintain confidentiality of records
• Works cooperatively with others to achieve goals.
• Displays an appreciation of the difference in approaches personalities and viewpoints of others.
• Seeks out and accepts increased responsibilities.
  
• Works to keep work activities productive and focused on results.
  
• Perform other duties within the scope of this position.
  
• Deliver efficient customer service skills and telephone etiquette to communicate effectively.
  
• Work extensively on special projects for loan proration Pell grant adjustments and unusual enrollment history.
  
• Acts as back-up to other positions within the unit and may be required to perform others duties.
  
  

Minimum Qualifications

4 years of financial aid counseling experience
Customer service experience
Extensive knowledge of federal state and institutional aid programs
Ability to develop interpret and assess federal state and institutional policies and procedures

Additional Considerations

• Bachelors Degree
• Colleague knowledge
  

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

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Contact Information

Name: Norfolk State University

Phone:

Email: No email address is needed.

EEO STATEMENT:

NSU is committed to providing equal employment opportunities for all persons and applicants without regard to age color disability gender national origin political affiliation genetic information race religion sexual orientation sex (including pregnancy) or veteran status. NSU encourages and invites minorities women individuals with disabilities and veterans to apply.

Norfolk State University:

Norfolk State University is a comprehensive urban public doctoral granting institution committed to transforming students lives through exemplary teaching research and service. The University is a top ranked Historically Black College and University (HBCU) with nationally recognized STEM programs and enrolls 6000 students in over thirty undergraduate and nineteen on-line & in-person graduate programs. Norfolk State University garners over $20M in annual grant expenditures has as an NCAA Division I athletic program with fifteen sports boasts eleven MEAC conference championships in last three years and a coveted marching band invitation for participation in the 2023 Rose Parade.

City of Norfolk

The home of the largest Naval Base in the world Norfolk is 1 of 7 cities that make up what is referred to as the Hampton Roads Region an area that includes Virginia Beach and Colonial Williamsburg. Norfolk has big-city amenities attractions of arts and culture and cuisines of the Eastern Seaboard. There are numerous accessible parks riverfronts lakes festivals and beaches: all favorable for weekend getaways and an easy commute to NSU.

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.