Community Liaison (Home Care – Field-Based)

Title: Community Liaison (Home Care Field-Based)
Location: Metrowest Boston & Worcester County MA

Who We Are

At Griswold Home Care were part of a nationally recognized brand with over 40 years of experience helping people navigate care while proudly servingMetrowest Boston since 1992 and Worcester County since 2001.

Sometimes its a family member looking for support.
Sometimes its a client reaching out for themselves.
Sometimes its a friend neighbor or professional trying to help someone in need.

No matter who makes the call theyre often facing an important -and emotional - decision.

Thats where we come in.

Our mission is rooted in compassion dignity and delivering the right care by the right caregiver at the right time. Were known for something we call our Griswoldness - a unique combination of heart accountability and a deep commitment to doing things the right way.

About the Role

We are looking for a Community Liaison who thrives in the field building relationships creating opportunities and ensuringGriswold is the first call whether its a family member client friend or professional; when non-medical home care is needed.

This is not a desk job. Its for someone energized by being on the road meeting people and turning conversations into long-term partnerships and referrals.

What Youll Do

1. Build and maintain strong relationships with referral sources (hospitals rehab centers senior living communities social workers case managers etc.)
2. Represent Griswold in the community through networking events meetings and local partnerships
3. Grow brand awareness and ensure Griswold is top-of-mind across your territory
4. Collaborate on marketing efforts including social media digital presence and local campaigns
5. Help maintain consistent branding and messaging
6. Learn our operations inside and outincluding caregiver onboarding client intake and the matching processso you can speak authentically about what sets us apart
7. Partner with care coordinators and internal team members to align growth with exceptional service delivery

Who You Are

1. You thrive on being on the road and in front of people most of the day
2. You are resilienthearing no motivates you to build toward a future yes
3. Youre a natural relationship-builder who earns trust quickly and genuinely
4. You take ownership and operate with a business development mindset
5. Youre curious and want to deeply understand how the business worksnot just promote it
6. Youre comfortable spending some time in the office learning operations and collaborating internally
7. You genuinely care about helping people and want your work to have purpose

What Success Looks Like

1. Griswold becomes a trusted go-to referral partner in your territory
2. You build strong lasting relationships throughout the community
3. You contribute to consistent client growth
4. You embody and communicate our Griswoldness in every interactioninternally and externally

Requirements

1. Experience in business development marketing sales or community outreach (healthcare or home care preferred but not required)
2. Strong communication and interpersonal skills
3. Ability to work independently in a primarily field-based role
4. Valid drivers license and willingness to travel locally on a daily basis

Compensation & Benefits

1. Base salary: $65000 $75000 depending on experience
2. Uncapped performance-based bonus tied to new business development
3. On-target earnings (OTE) typically range from $75000 $110000 in the first year with higher earning potential as the territory grows
4. Health dental and vision insurance options
5. 401(k) plan with eligibility after applicable waiting period
6. Paid time off including vacation sick time and company holidays
7. Mileage reimbursement at the IRS rate

Growth Opportunity

This role offers meaningful growth potential for the right person. As a locally owned and operated office we value initiative leadership and long-term commitmentcreating opportunities to expand your responsibilities influence and impact over time.

To Apply

Send your resume and a short note about why this role interests you. If youd like share an example of a time you turned a no into a yeswe value persistence creativity and follow-through.