Technical Service Representative

Solenis is a leading global provider of water and hygiene solutions. The companys product portfolio includes a broad array of water treatment chemistries process aids functional additives cleaners disinfectants and state-of-the-art monitoring control and delivery systems. These technologies are used by customers to improve operational efficiencies enhance product quality protect plant assets minimize environmental impact and create cleaner and safer environments. Headquartered in Wilmington Delaware the company has 78 manufacturing facilities strategically located around the globe and employs a team of over 23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis please visit or follow us on social media.

Lead the team efforts focused on maintaining safety inventory and equipment at an assigned account or group of accounts. This position focuses on ensuring our chemical feed equipment is properly working and our products are transferred in a safe manner. Safety and communication are the highest priorities in this job. Its important to discuss all daily and weekly work requests with the sales team.

Major Responsibilities

• Specs out sets up maintains and troubleshoots monitoring and feed equipment
• Manages product inventory at the customer site transfers product when needed & responsible for uploading new order requests
• Adjusts chemical feed levels to meet optimal chemical performance based on routine testing and monitoring;
• Alerts the sales manager of potential problems or opportunities and creates customer interface to resolve issues
• Minor interface levels with the customer to understand any issues and report back to Solenis team
• Conducts expanded testing of process variables to identify dosage improvements or mechanical impacts
• Has strong knowledge around spare parts for Solenis equipment and orders replacement parts when needed
• Maintains a highly organized equipment area and exceeds customers housekeeping guidelinesand expectations
• Safety Training- Responsible for completing and maintaining safety courses for Solenis as well as customer sites.
• Mentor other technicians in the area and lead cross-training opportunities
  

Key Metrics

• 0 Safety Incidents
• Meet all Customer and Solenis safety expectations
• No additional cost for demurrage/expedites to maintain inventory
• No equipment downtime affecting the customer
• No call outs at night/on weekends due to Solenis equipment failures

Qualifications

• 2-5 years of experience in pulp/paper textiles or chemical manufacturing

• High level of mechanical aptitude including expertise with plumbing and pumps

• Experience with troubleshooting electrical problems

• Documented problem solving capability for complex and non-routine technical problems

• Strong relationship building skills

• Good communication skills both written and oral with multiple organizational levels

• Ability to work with autonomy

• Must have a valid Drivers License and acceptable Motor Vehicle Record

• Ability to occasionally lift and carry 50 pounds.

• Proficiency in MS Office programs (Word Excel PowerPoint)

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role wed love to learn more about you.

At Solenis we understand that our greatest asset is our people. That is why we offer competitive compensation comprehensive benefits which include medical dental vision & 401K and numerous opportunities for professional growth and development. So if you are interested in working for a world-class company and enjoy solving complex challenges whether in the lab or the field consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer including Minorities / Women/ Veterans / qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity please reach out to Solenis Talent Acquisition at