Field Service Engineer

Job Description Summary

Job Description

Duties and Responsibilities

• Provide on-site and/or in-house servicing repair and installation of instruments and their components

• Propose solutions to instrument issues and service problems from low to moderate complexity

• Provide technical support to customers via telephone email and on-site service for operational or maintenance aspects of instruments to minimize customer downtime

• Develop broad knowledge of STEMCELL instruments including remote diagnostic ability troubleshooting and repairs of mechanical hardware software-related failures to maintain our instruments

• Support the development and use of service and assembly procedures and train new staff as required while also assisting with continuous improvement in product design and manufacturing

• Manage your workday and schedule customer visits assisting with spare parts inventory management work scheduling and budgeting

Knowledge and Qualifications

• A bachelors degree in Engineering or technical diploma with a minimum of 5 years of relevant experience preferably in field service in ISO 13485 or GMP environments

• Minimum of 3 years of mechanical assembly and 4 years of industrial experience with a broad knowledge of servicing techniques including remote diagnostics troubleshooting and repairs

• Familiarity with robotics vision systems liquid handling automation machine controls and software systems

• Ability to read mechanical and electrical drawings and diagrams

• Strong diagnostic and structured problem-solving skills with a systematic and analytical approach

• Excellent customer facing skills with a track record of maintaining customer satisfaction and instrument performance

#LI-KM1

STEMCELL Technologies is a privately owned Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality we are a company of Scientists Helping Scientistsstanding by our customers to provide the outstanding products technical support and training they need to advance their research. Scientists performing stem cell immunology cancer regenerative medicine and cellular therapy research are among those who rely on our cell culture media cell separation products instruments accessory products and services. Through our many regional offices as well as our distribution centers in Vancouver Seattle Grenoble and Singapore we deliver our innovative specialized products to more than 100 countries. With over 1800 employees globally most with scientific or engineering degrees STEMCELL is proud to be the largest biotechnology employer inCanada.

This is an opportunity to work with highly motivated colleagues in a science-oriented creative and dynamic environment. We offer a competitive salary excellent benefits and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canadas Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.

As an equal opportunity employer STEMCELL is dedicated to ensuring that every employee feels safe valued and respected for who they are. We know that scientific progress and innovation occur when diverse creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

The salary range for this job is listed below; however the salary offered may vary depending on the successful candidates location and qualifications (including but not limited to job-related knowledge education training skills and experience). For commission based sales roles the noted salary range is inclusive of target commissions which the successful candidate is eligible to receive based on individual performance results in accordance with company policy. Field based sales roles may also be eligible for an additional car allowance.

Employee Benefits:

• 15 Vacation days to start 13 Personal days (includes sick time and time off to care for family members) and a holiday closure between Christmas and New Years

• 16 weeks of Paid Parental Leave

• 100% employer-paid Medical Dental and Vision benefits for employees their spouses or domestic partners and their eligible dependents. 2 Medical plans available option of either PPO plan or QHDHP HSA plan

• 100% employer-paid Life AD&D Short-Term and Long-Term Disability insurance

• 401(k) Retirement Plan with up to 4% employer match

• Employee Assistance Program available to employees their spouses or domestic partners and their dependents at no cost

Other benefits:

• Optional employee-paid Life/AD&D Critical Illness and Accident insurance

• Optional employee-paid Legal Access plan

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