Portfolio Manager Global Installed base

Position overview

Join JCIs Services Transformation Initiative and help define how the worlds largest Installed Base in our industry becomes a strategic growth engine. As the Portfolio Manager Global Installed Base you will build a global program from the ground up turning customer and asset data into revenue generating insights that accelerate seller success expand ARR and unlock new monetization pathways across HVAC Fire Security and Controls.

Backed by executive sponsorship enterprise investment and partnerships with platforms like Microsoft Salesforce SAP Oracle and PTC this role offers unmatched visibility cross functional influence and the opportunity to shape the future of our digital services strategy.

As part of JCIs Services Transformation Initiative this role sits at the center of one of the companys highest priority strategic efforts. You will determine how our global Installed Base is transformed into actionable insights that shape how we sell service and grow. The decisions you make will directly influence service penetration ARR expansion customer retention and revenue growth across every major line of business. Your work will accelerate seller effectiveness unlock new monetization pathways and drive meaningful impact across core financial metrics.

Key Responsibilities

Portfolio Leadership & Governance

• Own the global Installed Base portfolio strategy roadmap lifecycle model and prioritization across all JCI lines of business.
• Track KPIs linked to FY26 objectives including pipeline growth Field View adoption digital thread quality 3month KPI improvements service penetration contract expansion and asset monetization.
• Lead portfolio reviews execution governance and stakeholder alignment across global and regional teams.

Data Analytics & AI Integration

• Define business and functional requirements for lifecycle analytics segmentation models asset scoring predictive signal development and Installed Base KPIs.
• Improve signaltonoise ratio and ensure clarity in lifecycle insights across connected and nonconnected assets.
• Maintain technology taxonomy asset hierarchy standards and guide the ongoing deployment of JCIs Asset Digital Thread.

CrossFunctional Execution & Delivery

• Embed Installed Base insights into Connected Services modernization ARR expansion and monetization programs.
• Partner with Sales Services Product and Regional Ops to align execution and remove friction.
• Coordinate with Salesforce CRM SAP Oracle and the NextGen Service Management system to ensure process and system readiness.

Lifecycle Insights Global Services Strategy

• Translate Installed Base analytics into strategies that enhance service penetration lifecycle contracting and recurring revenue.
• Influence pricing packaging and global service offering evolution based on lifecycle data.

People Leadership

• Lead and develop the Installed Base Analyst and Installed Base Product Specialist.
• Foster innovation operational rigor and continuous improvement across the Installed Base team.

Change Leadership & Field Adoption

• Drive adoption of Installed Base tools analytics and workflows across sales and service organizations.
• Deliver training communications and change management aligned to global rollout plans.

Required Qualifications

• 8 years in portfolio management services strategy product management or program leadership in industrial equipment manufacturing.
• Expertise in technology taxonomy asset hierarchy modeling and lifecycle asset management.
• Strong experience influencing and executing within matrixed global organizations.
• Proficiency with Salesforce SAP Oracle and enterprise service management systems.
• Strong communication stakeholder management innovation mindset and operational discipline.

Preferred Qualifications

• Domain knowledge across HVAC/Chillers Fire Security and Controls.
• Experience in Connected Services ARR models predictive maintenance or asset monetization.
• Leadership experience overseeing analysts or product specialists.

Location & Travel

• Milwaukee Chicago San Antonio Cleveland
• Travel 2530% including some international travel

HIRING SALARY RANGE: $120k-170k (Salary to be determined by the education experienceknowledge skills and abilities of the applicant internal equity and alignment with marketdata.) This role offers a competitive Bonus plan that will take into account individual groupand corporate performance. This position includes a competitive benefits package. Theposted salary range reflects the target compensation for this role. However we recognizethat exceptional candidates may bring unique skills and experiences that exceed the typicalprofile. If you believe your background warrants consideration beyond the stated range weencourage you to apply. To support an efficient and fair hiring process we may usetechnology assisted tools including artificial intelligence (AI) to help identify and evaluatecandidates. All hiring decisions are ultimately made by human reviewers. For details pleasevisit the About Us tab on the Johnson Controls Careers site athttps:// Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.