Senior Experience Designer (UX/UI Human AI Experiences)

At EY were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world. Will you shape the future or will the future shape you

The opportunity

Part of EY Consulting is Studio. Our Studio team brings together a broad portfolio of capabilities with 7000 design marketing sales service and technology professionals across 50 countries backed by 400000 EY professionals.

Studio provides a comprehensive portfolio of solutions tailored to empower organizations to deliver exceptional experiences that create value for both their customers and their business. By leveraging innovative technologies and a human-centered design approach we drive meaningful business outcomes for clients across varied sectors. We focus on empowering clients to attract new customers foster loyalty among current ones build trust and deliver meaningful impact for people who use our clients products and services.

Were looking for a Senior Experience Designer to help shape digital products services and journeys for clients across a range of engagements. This role blends strong UX/UI craft with systems thinking facilitation and the ability to design for emerging AI-enabled experiences. Youll help teams turn user business and technical complexity into clear useful and scalable experiences.

Your Key Responsibilities

As a Senior Experience Designer at EY youll play a vital role in shaping innovative and impactful solutions for our clients.

• Hands-on designer across engagements from discovery and concept development through prototyping delivery and iteration.
• Parter with consulting teams to shape client deliverables propose new concepts and create narratives that showcase the impact of your work
• Translate research data and business needs into journeys flows wireframes prototypes and high-quality experience designs.
• Design across both digital products and broader service experiences depending on client and engagement needs.
• Shape experiences for both human users and AI-enabled interactions with attention to trust transparency and ethics.
• Collaborate with researchers strategists product leads and engineers to define problems align teams and move work forward.
• Facilitate workshops critiques and collaborative working sessions with clients and cross-functional teams.
• Contribute to design systems accessibility and shared standards that improve consistency and scale.
• Support other designers through feedback collaboration and informal mentorship.

Skills and attributes for success

• Strong foundation in interaction design visual design and prototyping with the ability to communicate ideas clearly at multiple levels of fidelity.
• Ability to simplify complex systems workflows and business problems into intuitive experiences.
• Comfort working in ambiguity and adapting across varied client contexts constraints and timelines.
• Strong collaboration and communication skills across design business and technical teams.
• Confidence facilitating conversations presenting ideas and building alignment with stakeholders and clients.
• Familiarity with AI-enabled design workflows and curiosity about designing AI-native or AI-assisted experiences.
• Thoughtful judgment low ego and a strong learning mindset. Super curious.

To Qualify for the role you must have

• Working knowledge of accessibility and inclusive design principles.
• 5 years of experience in experience design UX/UI digital product design or service design across web mobile and multi-platform experiences.
• Experience collaborating effectively in hybrid or distributed teams across regions disciplines or time zones.
• Bachelors degree in human-centered design or related field.

Ideally you will have

• Ability to help shape upstream strategy by identifying experience opportunities framing problems clearly and connecting design recommendations to user needs business value and measurable outcomes.
• Experience working across both digital products and broader service or journey-based experiences depending on client and engagement needs.
• Experience working in consulting enterprise or other complex stakeholder environments with comfort navigating ambiguity alignment and competing priorities.
• Familiarity with AI-enabled design tools and workflows and curiosity about designing experiences that involve both people and intelligent systems.

If you dont meet every single qualification we still encourage you to apply. We value diverse perspectives transferable skills and a demonstrated commitment to learning and impact.