Schwartz Center Director of Program Development & Growth

Site: The General Hospital Corporation

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Job Summary

ABOUT US:
The Schwartz Center for Compassionate Healthcares mission is to partner with healthcare organizations to advance compassion for patients care teams and their healing relationships. We are a Boston-based nonprofit with national and international reach with approximately 600 hospitals in the US Canada Australia and New Zealand as members and another 320 hospitals/systems conducting Schwartz Rounds throughout the UK and Ireland. Together we are helping hundreds of thousands of healthcare professionals provide compassionate care to millions of patients and families. The Schwartz Centers strategic priorities for the coming decade include expansion of Schwartz Rounds within existing members as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers retail health and virtual/home-based care. We are also looking to strengthen our community of compassionate care champions who are the clinical leaders running our programs across the globe and to further develop our Model for Compassionate Care and associated tools and resources. We are looking to build new relationships collaborations and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy with funds coming from individual corporate and foundation donors and 50% by earned revenue including from our active sites. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.

ABOUT YOU:
You have an understanding of the healthcare landscape and experience in healthcare. You recognize the myriad of challenges facing the healthcare workforce and healthcare organizations today. You believe compassion can be taught strengthened and systemically embedded into healthcare and youre excited by the challenge of making that real at scale. You think about programs not just as offerings but as vehicles for engagement human connection and culture change.

You bring experience in program development strategy and growth. You can see a big vision map the steps to get there test ideas and turn concepts into sustainable offerings. You can analyze and listen deeply to needs trends evidence and people. Youre energized by both innovation and stewardship understanding what exists while exploring what could be. You value partnership learning and implementation. You speak the language of leaders and clinicians while keeping the experience of patients and caregivers at the center.
You enjoy working alongside multidisciplinary colleagues clinicians health system administrators trainers and program staff. You bring others in and actively elevate voices. Most of all you bring curiosity integrity enthusiasm and fun to your work.

RESPONSIBILITIES:

ABOUT THE WORK:
Specific responsibilities include:

Strategic Partnership and Program Growth

• Serve as a thought partner to the CCO in shaping the strategic direction and growth of the Schwartz Centers program portfolio.
• Contribute to multi-year program roadmaps including expansion strategies new offerings and integration opportunities across Schwartz Rounds Stress First Aid Compassion Cultivation Trainings and emerging programs.
• Analyze program trends stakeholder feedback and the external landscape (including areas related to workforce well-being patient experience and clinician burnout) to inform priorities and innovation.
• Develop and maintain clear business cases for new or expanded offerings including value propositions target audiences revenue/expense projections and implementation timelines.

New Program Development

• Design pilot and refine new programmatic offerings aligned with the Schwartz Centers mission and strategic plan and map such programs to the Schwartz Model for Compassionate Healthcare.
• Co-lead business planning for program initiatives including market scans and stakeholder interviews financial modeling and scenario planning and implementation plans.
• Use data (participation engagement impact measures satisfaction etc.) to refine programs and demonstrate value to current and prospective partners.
• Partner with the Programs Development and Operations teams as needed to support grants philanthropic proposals and sponsorship strategies tied to programs.

Awards and Recognition Programs

• In collaboration with the experience manager serve as lead staff for the National Compassionate Caregiver of the Year Award program including setting the annual award cycle leading the selection committee reviewing and synthesizing nominations and partnering with internal departments to integrate NCCY into key institutional events.
• Lead the redesign and launch of a program that recognizes and showcases innovations in organizational compassion including development of program goals criteria and processes creating case studies that highlight exemplars and explore opportunities leverage lessons learned for program development.

Partnerships and External Relations

• Identify cultivate and manage strategic partnerships that advance the Schwartz Centers programmatic goals including healthcare systems professional associations academic partners training organizations and /or foundations.
• Represent the Schwartz Center in external meetings conferences and collaborations related to compassion in care staff well-being and patient experience.
• Support co-branded program initiatives joint learning events and collaborative projects that increase visibility and adoption of Schwartz Center programs.
• Contribute to thought leadership efforts (including white papers presentations webinars case studies) highlighting program impact and insights.

Existing Program Support

• Work closely with the CCO and Programs team to deepen impact of the Schwartz Rounds program (such as new formats specialty adaptations integration with workforce well-being strategies etc.)
• Partner with the CCO and relevant internal/external partners to build a business and growth strategy for Stress First Aid including possible new delivery models sector expansions and partnerships.
• Collaborate with internal teams and external partners to develop a strategic plan for Compassion Cultivation Training growth and integration across healthcare organizations.
• Support development of new tools guides and resources for site leaders facilitators and panelists to sustain high-quality Schwartz Rounds.
• Occasionally support the programs team in on-boarding training and facilitation related to Schwartz Rounds program sites.

WE ARE A GOOD FIT IF YOU HAVE:

Required:

• Bachelors degreerequired Masters degree preferred such as healthcare administration public health social work psychology organizational development nonprofit management or related discipline
• 8 yearsof professional experience in healthcare including 3 years of experience designing implementing and/or scalingprograms including content development business planning and execution.
• Experience leading or supporting efforts focused on staff well-being clinician experience patient/family experience and/or organizational culture.
• Experience leading or supportinginitiativeswith multiple internal and external stakeholders timelines and deliverables.
• Strongbusiness and strategic acumen including comfort with financial considerations business models and value propositions related to program initiatives.
• Excellentproject management skills including ability to manage multiple projects simultaneously set priorities create and follow timelines and deliver high-quality work on schedule.
• Exceptionalwritten and verbal communication skills including experience preparing and delivering reports presentations and communication materials for diverse audiences.
• Proven ability to build trusting collaborative relationships across disciplines and roles.
• Commitment to and passion forcompassionate person-centered care.
• Ability to travel approximately six times annually.
• Ability to operate professionally in a remote environment and within regular business hours of the Eastern Time Zone.

Preferred qualification:

• Direct experience with Schwartz Rounds particularly as a program lead facilitator panelist storyteller planning committee member or site champion is strongly preferred.
• We also value experience with related domains such as narrative medicine peer and staff support initiatives reflective practice and health communication.

Desirable but not required:

• Familiarity with peer support curricula and programs including Stress First Aid.
• Clinical credentials and experience working within interprofessional care teams.
• Experience withrecognition or awards programsin healthcare especially as a staff or volunteer leader / reviewer.
• Experience working in a remote environment including remote collaboration across internal teams and external customers partners and leaders.
• Experience working with international collaborators.
• Comfort synthesizing literature evidence and practice insights into recommendations and resources.
• Experience engaging with a professional member association trade organization and/or non-profit organization (such as participating or leading an initiative volunteer leadership role board service etc.)

Personal Attributes:

• Deep commitment tocompassion in healthcare with personal alignment to the Schwartz Centers mission and values.
• Strategic thinker who can also comfortably roll up their sleeves to execute and iterate.
• Highly organized detail-oriented and reliable.
• Collaborative humble and relationship-centered with strong emotional intelligence.
• Comfortable navigating ambiguity change and growth in a dynamic organizational environment.
• Brings genuine enthusiasm to the work and contributes positivity warmth and energy to the team.

TO APPLY:

Applications should include a current resume and a cover letter detailing applicable experience and accomplishments.

PLEASE NOTE- There is room for the pay to exceed the listed range below. Determination is based on years of experience and internal equity.

Remote

399 Revolution Drive

40

Regular

Day (United States of America)

Pay Range

$99465.60 - $141804.00/Annual

Grade

8

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

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