Client Relations Representative

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Paid time off
• Training & development

• Competitive Pay $50000$75000 OTE (base salary commission). Your base is guaranteed commission grows as your accounts do.
• Time Off Paid holidays and paid time off.
• Work-Life Balance Full-time standard business hours no nights no weekends. Most of your time is spent in the field; light admin can be done from home or office.
• Training & Support Structured onboarding national sales training at Surface Experts HQ weekly 1:1 coaching and access to a dedicated support center for admin assistance.
• Reimbursements Mileage reimbursed and phone stipend provided.
• Autonomy Manage your own daily schedule and route within your territory.
• Team Small business owner is involved team communicates daily and weekly team meetings .

• Start your morning by planning your route review your target accounts prep follow-up notes from the day before.
• Drive your planned route typically 1215 stops across the Madison area.
• Walk into apartment communities maintenance offices and commercial properties to introduce yourself and build relationships with the people who make repair decisions.
• Deliver a proven introduction and ask questions to better understand the needs and motivations of our customers.
• Follow up with contacts who werent available keep your pipeline moving and watch early conversations become recurring accounts.
• Log every visit note and follow-up in our software before your day ends.
• Attend a weekly team meeting to review numbers share wins and get coaching.

• People-oriented and persistent Youre comfortable introducing yourself to new people and building rapport quickly. You follow up because you said you would. You create credibility quickly.
• Eager to learn Youll be given a proven script and a clear playbook. Your job is to absorb it deliver it well and keep improving with coaching.
• Reliable and routine-driven This role runs on daily habits routing logging visits sending follow-ups. The people who succeed here execute the process every single day.
• Detail-oriented by habit You log your visits track your contacts and treat follow-up like part of the job not an afterthought.
• Self-directed You manage your own schedule and route. Accountability lives in your daily logs and your results.

• Retail or customer service you know how to read a room and handle objections gracefully.
• Hospitality youre used to making people feel at ease and building rapport quickly.
• Property management or real estate you already speak the language of the people we call on.
• Any people-facing role where showing up consistently and communicating clearly was the job.

• Valid drivers license clean driving record and reliable personal vehicle.
• Must be based in the Madison/Dane/Rock County area daily travel throughout Madison and nearby communities.
• Comfortable learning new software CRM and routing tools provided and trained.
• Strong written and verbal communication skills.

About Surface Experts

Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors Countertops Bathtubs Cabinets Appliances Furniture Elevator Panels Almost Everything!. We pride ourselves in our ability to provide incredibly fast service while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products resulting in a durable and appealing repair all provided with a smile.

• Most repairs are simple and smaller than a dinner plate yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time money and wasted materials that end up in a landfill.
• Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.

Our Mission

Ourmissionis to develop outstanding teams by investing in strong relationships. Together we work to solve our customers problems by reducing the waste of time moneyand materials which end up inlandfills.

Our Vision

To establishandlead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitanareaandfor our brand to be synonymous with spot repair among all facilitiesandmaintenance management.

Core Values

Serve Others

• Put Relationships First
• No Jerks
• Be Humble

Be a Problem Solver

• Be Curious
• Seek to Understand the Cause of the Problem
• Work Smart
• Constantly Improve

Trust the Process

• Be Organized
• Be Teachable
• Put Business Needs Above Personal Wants

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Surface Experts Corporate.