Experience Design Director Manager (UX/UI Human AI Experiences)

At EY were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world. Will you shape the future or will the future shape you

The opportunity

Part of EY Consulting is Studio. Our Studio team brings together a broad portfolio of capabilities with 7000 design marketing sales service and technology professionals across 50 countries backed by 400000 EY professionals.

Studio provides a comprehensive portfolio of solutions tailored to empower organizations to deliver exceptional experiences that create value for both their customers and their business. By leveraging innovative technologies and a human-centered design approach we drive meaningful business outcomes for clients across varied sectors. We focus on empowering clients to attract new customers foster loyalty among current ones build trust and deliver meaningful impact for people who use our clients products and services.

Were looking for an Experience Design Director to guide the design of digital products services and journeys across a portfolio of client engagements. This role balances hands-on design leadership with people leadership stakeholder management and delivery oversight. Helping teams to turn user business and technical complexity into clear scalable and high-impact experiences.

Your key responsibilities

As an Experience Design Director at EY youll play a vital role in shaping innovative and impactful solutions for our clients.

• Lead experience design across multiple engagements or workstreams setting direction from discovery and concept development through delivery iteration and measurement.
• Lead and develop designers through regular coaching feedback and quality oversight supporting strong craft consistency and professional development.
• Partner with consulting and engagement leads to shape client deliverables frame opportunities and build narratives that connect experience design to business value and client impact.
• Guide teams in translating research data and business needs into cohesive journeys flows prototypes and clear useful and well-crafted experiences.
• Set direction across digital product service and journey-based work adapting methods and outputs for client context.
• Provide leadership for both human-centered and AI-enabled experiences with clear standards for trust transparency ethics and responsible design.
• Align researchers strategists product leads and engineers around problem framing priorities and decisions helping teams move through ambiguity with confidence.
• Lead and facilitate client and internal workshops critiques and working sessions that drive alignment momentum and trust.
• Oversee contributions to design systems accessibility and shared standards ensuring quality scalability and consistency across teams and engagements.
• Show up as a trusted design leader with clients upholding high standards of quality professionalism and delivery while contributing to long-term account growth.

Skills and attributes for success

• Strong experience design leadership with the ability to balance hands-on design work with direction review and decision-making across teams.
• Demonstrated ability to simplify complex systems services and business challenges into clear experience strategies and solutions.
• Comfort leading teams through ambiguity adapting approach across varied client environments constraints and timelines.
• Strong collaboration and communication skills with confidence influencing senior stakeholders clients and cross-functional partners.
• Excellent presentation and storytelling skills with the ability to influence decisions and gain alignment around design recommendations through clear rationale strong narratives and compelling communication.
• Ability to coach mentor and motivate designers with different strengths experience levels and working styles.
• Experience guiding teams in AI-enabled design workflows and shaping AI-assisted or AI-native experiences with sound judgment.
• Thoughtful judgment emotional intelligence and a growth mindset paired with accountability for quality outcomes and team success.

To Qualify for the role you must have

• Solid understanding of accessibility and inclusive design principles with the ability to embed them into team standards and practice.
• 7 years of experience in experience design UX/UI digital product design or service design with time spent leading or managing design work across teams or engagements.
• Experience working in hybrid or distributed environments across regions or time zones.
• Bachelors degree in human-centered design or related field.

Ideally you will have

• Experience owning design direction and delivery across a portfolio of work programs or critical journeys rather than a single workstream.
• Ability to shape upstream strategy by framing experience opportunities guiding problem definition and connecting design decisions to user needs business value and measurable outcomes.
• Experience leading coaching and developing designers in consulting enterprise or other complex stakeholder environments.
• Comfort managing stakeholder alignment competing priorities and resourcing across multidisciplinary and distributed teams.
• Familiarity with AI-enabled design tools and workflows and experience guiding teams designing experiences that involve both people and intelligent systems.

If you dont meet every single qualification we still encourage you to apply. We value diverse perspectives transferable skills and a demonstrated commitment to learning and impact.