Agile Enablement & JIRA Specialist – EMEA

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Job Title

About your role:

We are seeking an experienced Agile Enablement Specialist to support the EMEA Agile Transformation team in advancing Agile and SAFe ways of working across the region. The primary focus of this role is to collaborate with Agile Release Trains (ARTs) Product Management Release Train Engineers (RTEs) and delivery teams to strengthen Agile practices improve flow and ensure alignment with Scaled Agile principles at portfolio program and team levels. The role is a senior handson contributor position providing expertise guidance and operational support without acting in a leadership capacity.

Agile Enablement is the central focus of this position with the role also requiring strong expertise in JIRA configuration and administration. The individual will ensure that JIRA structures workflows and reporting effectively support Agile and SAFe delivery needs across the region while remaining aligned with global governance standards and architectural direction established by the USbased Enterprise Tools team.

What youll do:

Agile & SAFe Enablement

• Support the EMEA Agile Transformation team in advancing Agile and SAFe adoption across the region acting as a senior handson contributor.
• Support the planning facilitation and execution of PI Planning ensuring teams are appropriately prepared dependencies are managed and outcomes are clearly captured.
• Partner with Agile Release Trains (ARTs) Product Management Release Train Engineers (RTEs) and delivery teams to mature Agile practices and improve delivery flow.
• Contribute to other SAFe ceremonies and events including Inspect & Adapt Scrum of Scrums and crossteam dependency reviews.
• Assist in configuring and maintaining Agile and SAFealigned JIRA structures workflows hierarchies and linkages across portfolio program and team levels (in partnership with the JIRA Admin responsibility).
• Ensure Agile workflows and tooling support delivery visibility flow metrics predictability and continuous improvement.
• Work closely with Product Managers Product Owners and RTEs to ensure Agile tooling reflects true delivery needs and supports effective execution.
• Promote consistent Agile and SAFe best practices while accommodating appropriate flexibility for regional delivery variances.
• Support the creation and refinement of Agile metrics dashboards and insights for delivery teams and leadership (e.g. flow metrics PI progress predictability throughput).
• Maintain documentation standards and knowledgebase content related to Agile tooling and Agile ways of working.

JIRA Administration & Regional Ownership

• Administer and maintain enterprise Jira Data Centre environments supporting large user bases (5000 users).
• Implement project-level and global automations to improve efficiency governance and Agile flow.
• Ensure configuration quality and compliance across test and production environments.
• Act as the first point of contact for all regional JIRA queries incidents requests and escalations.
• Configure maintain and optimise:
• Projects workflows issue types screens schemes permissions notifications and automation rules.
• JIRA add-ons plugins and integrations.
• Ensure compliance with enterprise governance security standards audit requirements and Agile tooling standards.

Global Governance & Collaboration

• Work closely with the US Enterprise Tools team to ensure alignment with global JIRA strategy architecture and policies.
• Represent EMEA requirements in global governance forums balancing regional needs with enterprise consistency.
• Support controlled rollout of global changes into the EMEA environment.
• Dashboards Reporting & Insights
• Design and maintain high-quality JIRA dashboards and reports for leadership delivery teams and operational reviews.
• Provide Agile and SAFe metrics and insights including (where applicable):
• Flow metrics velocity throughput predictability PI progress and dependency tracking.
• Translate business and Agile delivery requirements into meaningful metrics and visualisations.
• Where applicable support Power BI dashboards using JIRA data to provide regional and executive-level insights

Stakeholder Management

• Build strong working relationships with senior leaders and delivery teams across EMEA.
• Confidently manage competing priorities and expectations across regions and time zones.
• Communicate clearly and professionally with both regional leadership and US based global stakeholders.

JIRA Cloud Migration (Future State)

• Play a leading regional role in the planned migration from data centre JIRA to JIRA Cloud for EMEA including but not limited to
• Definition of migration scope and strategy.
• Design of a new Agile- and SAFe-aligned target configuration and validation with global stakeholders.
• Selective historical data migration (if any).
• Hands-on configuration in test and production environments.
• Support execution testing PI readiness and business adoption activities.
• Act as the regional subject matter expert throughout the migration lifecycle.
• Deliver enduser and poweruser training including Agile and SAFe usage patterns.
• Provide ongoing user support during and after migrations.
• Prepare and maintain Jira documentation standards and knowledge base materials.

Experience youll need to have:

• Significant handson experience supporting Agile and SAFe delivery models in complex multiteam or multiregion environments.
• SAFe certification (e.g. SAFe Agilist SAFe Practitioner or SAFe RTE) or equivalent Agile certification is preferred.
• Demonstrated experience contributing to Agile Transformation activities including supporting ARTs Product Management Product Owners and Release Train Engineers.
• Strong practical experience in preparing supporting and facilitating PI Planning and other key SAFe ceremonies (Inspect & Adapt Scrum of Scrums dependency reviews).
• Handson experience maintaining JIRA projects workflows schemes permissions screens and automation rules within a governed enterprise environment.
• Experience configuring JIRA to support Agile and SAFe workflows hierarchies issue types and reporting structures.

Experience that would be great to have:

• Familiarity with Power BI and the creation of dashboards using JIRA or other Agile delivery data.
• Experience supporting or participating in JIRA migrations including from Data Center to Cloud.
• Exposure to enterprise governance risk compliance or audit frameworks related to tooling or delivery processes.
• Experience contributing to training coaching or capabilitybuilding activities related to Agile ways of working.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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