Account Manager

AboutMealSuite
MealSuitebuilds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less -growingteam working on meaningful problems that directlyimpactpatient and resident care.

About the Role

Due to rapid growth in new customer acquisitions our Account Management team will be stretched to cover increasingupsellandcross sellopportunities. This role ensures we capitalize on expansion potential across our existing customer base both now and as it accelerates in 2025.

As an Account Manager you will manage a portfolio of customers drive incremental ARR build growth strategies and partnercross functionallyto execute expansion opportunities that deliver measurable value.

WhatYoullDo

Drive expansion revenue across an assigned portfolio byidentifyingupsell andcross sellopportunities based on usage patterns operational maturity and customer needs.
Conduct structured business reviews that highlight value delivered and uncover new opportunities for growth.
Build strategic account plans andmaintainrelationships with operational and regional decisionmakers especially within multilocation groups.
Collaborate with Customer Success toidentifytriggers for expansion adoption gaps and whitespace opportunities.
Create pricing proposalsmaintainclear close plans and execute deals with strong Salesforce discipline andaccurateforecasting.
Coordinate expansion efforts with channel partners supporting joint outreach and accurately trackingpartner influencedrevenue.
Workcross functionallywith Implementation Product and Support to ensure expansion feasibility and smooth handoff of new deals.
Share industry and customer insights to help inform product direction and competitive positioning.
Maintain100% CRM compliance and deliver detailed weekly forecasts withsupportingstrategy.

What You Bring

Knowledge of SaaS environments and comfort with essential software tools.
13 years of SaaS sales experience with bonus points for familiarity with senior livingworkflows or healthcarefoodservice.
Strong communicationskills adaptability active listening andrelationship buildingability.
Acustomer focusedmindset with the ability toidentifygrowth opportunities and guide expansion discussions.

WhyYoullLove Working Here

Unlimited paid time off.
RRSP/401(k)matching at100% up to 3%.
Health benefits including medical dental vision life disability and paid parental leave starting day one.
Hybrid flexibility with a mix ofin personcollaboration and remote work.
Worklife balance supported by leadership.
Equity program participation.
Career development support.
Mission drivenwork that impacts patient and resident care.

Compensation

$80000 $110000USDBase Salary Commission / $80800 $97000CADBase Salary Commission

Additional Information

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation during our application process please contact us

MealSuiteusesAI assistedtools during parts of the hiring process including screening and workflow automation. All final hiring decisions are made by people.This posting is intended toidentifycandidates for future opportunities and is not associated with an immediate vacancy.

Required Experience:

Manager