Director, North America Retail Operations

WHY JOIN ALO

Mindful movement. Its at the core of why we do what we do at ALOits our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat making their lives and their communities better. Thats the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Director of North America Retail Operations is responsible for driving operational excellence across the region while also playing a critical role in shaping Alos global retail operating serves as both an execution leader and a key contributor to the development testing and refinement of new initiatives processes and tools that will scale globally.

This leader ensures that global strategies are effectively operationalized within North America while continuously identifying opportunities to improve and evolve the operating model. They leverage a combination of real-time field feedback business objectives and data-driven insights to drive operational efficiency productivity and scalable performanceacross the fleet.

RESPONSIBILITIES

Operating Model Development & Execution

• Partner closely with Global Retail Operations to co-develop and evolve Alos retail operating model processes and systems.
• Act as a key thought partner in identifying opportunities to improve operational efficiency scalability and store experience.
• Lead testing and validation of new operational initiatives tools and process changes within North America.
• Collaborate with Workforce Management team to ensurealignment between labor and operating model.
• Translate global operating models into effective execution across North America ensuring alignment with both global standards and regional needs.
• Provide structured feedback and insights to inform continuous improvement of global frameworks.

Operational Rollout & Initiative Execution

• Lead thecomprehensive planning and execution tosuccessfullyrolloutnew initiatives and process changes across North America.
• Ensure initiatives are fully operationalized scalable and executable before broader deployment.
• Monitor execution quality and operational adoptionidentifying opportunities and
• North America as a test-and-learn environment to refine initiatives prior to global scaling.

Team Leadership & Development

• Lead coach and develop a high-performing team fosteringa culture ofstrong operational expertise empowerment andaccountability.
• Set clear priorities and ensure alignment of team efforts against business objectives and operational goals.
• Provide ongoing feedback guidance andcoachingto enable individual growth and performance.

Daily Operations & Process Excellence

• Build deep expertise in store operations through hands-on engagement and continuous evaluation of store processes.
• Ensure consistency and adherence to Alos operational standards across all North America locations.
• Identify and drive process improvements that simplify execution increase efficiency and enhance store performance.
• Partner cross-functionally with Logistics Loss Prevention Planning Merchandising Technologyand field leadershiptodrive business objectives and operational outcomes.
• Support solution design testing implementationand trainingof new operational processes andtechnology.

New Store & Market Operational Enablement

• Own operational readiness for new store openings (NSOs) including new formats ensuring all processes systems and logistics are in place prior to launch.
• Partner cross-functionally with Supply Chain and Logistics teams to establish effective inventory flow and fulfillment models on a store-by-store basis.

Operational Performance & KPI Ownership

• Monitor and drive performance against key operational KPIs reducing variability across the fleet in key KPIs.
• Partner with field leadership to improve execution against metrics including:
• Inventory Accuracy
• Shrink
• Replenishment & Recovery Rates
• Omnichannel fulfillment
• Establish consistent operational review cadences to ensure accountability and continuous root causes of operational issues and implement scalable solutions.

QUALIFICATIONS

• Minimum of 10 years of experience in retail operations with a focus on multi-region or national execution.
• Strong expertise in store operations process design and operational scalability.
• Proven ability to both develop and execute operational strategies in a fast-paced retail environment.
• Experience piloting testing and scaling new initiatives or operating models preferred.
• Demonstrated ability to influence cross-functional partners and contribute to global strategy development.
• Strong project management skills with the ability to manage complex timelines and initiatives.
• Advanced proficiency in Microsoft Office Suite especially Excel and PowerPoint.
• Willingness to travel across North America and to HQ in California as needed.
• Ability to support a flexible schedule aligned to retail business needs.

The base salary range for this position is $165000-$185000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location experience and performance. As such on occasion and when applicable there is the possibility that the final agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the companys total rewards package for exempt employees. Other rewards may include performance bonuses long term incentives a PTO policy and many other progressive benefits.