(USA) Manager, Fraud Prevention & Investigations
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Job Location:
Bentonville, AR - USA
Monthly Salary:
$ 84000 - 156000
Posted on:
8 days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary...
What youll do...
Role summary
Help protect customers associates and the business by leading end-to-end fraud prevention across analytics and field investigations. As a Manager Fraud Prevention & Investigations youll translate senior fraud strategy into scalable operating plans SOPs and measurable executionwhile advancing detection methods and overseeing complex investigations using digital and on-site evidence. This is a high-impact role with broad cross-functional visibility shaping how we identify emerging threats reduce losses and improve detection precision.About the team
Our Fraud Prevention & Investigations team blends analytical detection with field-based investigation to identify validate and disrupt fraud patterns across operations. We operate with strong operational rigorclear workflows audit-ready documentation and performance reportingso we can scale consistently while staying aligned to policy compliance and risk-management goals. This role connects data signals to real-world findings ensuring insights from investigations continuously improve detection methods tooling and program strategy.What youll do
- Build and maintain SOPs workflows QA frameworks and reporting to ensure scalable auditable fraud operations across analytics and field investigations.
- Monitor program health metrics identify gaps and drive continuous improvement through dashboards and performance measures.
- Lead detection method development (signal design pattern analysis validation) and identify emerging threats.
- Oversee deep-dive investigations using digital evidence and field activity; ensure chain-of-custody and audit-ready case files.
- Manage escalations and partner with Legal Compliance Product Engineering and Care Operations on fraud requirements and countermeasures.
What youll bring
- Experience leading fraud prevention programs that combine analytics and investigations including operationalization (SOPs QA metrics reporting).
- Demonstrated ability to develop/validate fraud detection signals or models and reduce false positives through hypothesis testing.
- Hands-on investigation expertise using digital evidence (e.g. CCTV device metadata geolocation) and field findings.
- Knowledge of evidence handling chain of custody and working with Legal/Compliance and (as needed) law enforcement/regulators.
- Strong cross-functional execution skills translating risk requirements into scalable processes and tooling improvements.
Regions & travel
We are hiring three roles aligned to the following regions:- Midwest Region
- West Region
- Northeast Region
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility see .
Bentonville Arkansas US-30005 MILWAUKEE Wisconsin US-02452: The annual salary range for this position is $70000.00 - $130000.00
VALLEY STREAM New York US-05293: The annual salary range for this position is $84000.00 - $156000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
- Stock
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed there are no minimum qualifications.
Option 1: Bachelors degree in criminal justice business information security data analytics or related area and 5 years experience in fraud investigations fraud prevention risk management or compliance.Option 2: 7 years experience in fraud investigations fraud prevention risk management compliance or related area.
2 years experience in a people leadership role managing investigators analysts or operational specialists.
Experience across data-driven fraud detection (for example signal design pattern analysis model validation or behavioral analytics) field-based investigations (on-site observation evidence collection case management) developing standard operating procedures quality assurance frameworks and operational standards for investigation or compliance programs.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed there are no preferred qualifications.
Background in eCommerce retail or high-scale consumer platforms with 10000 contractor or associate populations. Experience in gig economy marketplace or platform business models with driver/courier/contractor fraud-prevention programs. Experience with digital forensics tools OSINT GT1.1techniques device analysis or geolocation-based investigations. Professional certifications such as CFE (Certified Fraud Examiner) CAMS or equivalent.Primary Location...
802 Respect Dr Bentonville AR 72716 United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.Required Experience:
Manager
About Company
Walmart started with one man. In 1962, Sam Walton began with just one store and one mission: help people save money so they could live better. As a growing global digital enterprise and with over 11,500 stores, we maintain Mr. Sam’s vision, but now, we are able to help more customers ... View more
