Sr Manager Product Operations, US Digital Banking

Role Responsibilities

The Senior Manager of Product Operations US Digital Banking will play a leadership role in shaping and executing the product and risk operations strategy for our U.S. digital banking products. This leader will play an instrumental role in driving operational efficiency scalability and reliability of our digital wallet debit card prepaid card and core banking platform. The Senior Manager will ensure superior customer experience robust risk controls prudent fraud management and forward-looking enhancements for digital banking-related features and services. The position places a particular emphasis on supporting both digital and retail channels to deliver secure compliant and innovative experiences for our U.S. based consumer customers with global payment and banking needs.

Product Operations

• Develop business requirements and partner with product teams to develop and implement product requirements that comply with and influence internal policies and procedures

• Drive product improvements that ensure compliance with regulatory standards and best practices.

• Act as the product operational subject matter expert for account origination account lifecycle management payments settlement clearing and reconciliation. Manage internal and external product operations ensuring seamless integration and performance across multiple channels.

• Define and create the requirements for comprehensive fraud prevention and risk management strategies tailored to our payments and core account services including limit and velocity management and working in collaboration with our internal partners and teams to implement those requirements.

• Ensure all products and operations are compliant with relevant regulations (e.g. BSA/AML Reg E Reg Z NACHA PCI DSS) and industry standards. Act as a point of escalation for investigations of customer behavior risk findings and partner with Legal and Compliance teams to execute periodic risk assessments requested by external partners.

Product Enhancement and Innovation Planning

• Identify opportunities for product platform and operational enhancements that align with evolving customer needs and market trends. Champion product automation and digital transformation initiatives to enhance the speed and accuracy of operational workflows.

• Collaborate with internal and external partners to define requirements for new features process improvements and technological upgrades.

• Drive continuous improvement initiatives proactively anticipating operational risks and ensuring solutions are scalable and future-proof.

• Work with partner banks fintechs and third-party vendors to ensure operational standards and SLAs are met consistently.

Role Requirements

• Bachelors degree in Business Operations Finance Information Systems or a related field; Masters degree or equivalent experience preferred.

• 8 years of experience in banking operations payments core account services or financial services product operations with team management experience.

• Deep knowledge of U.S.-based banking products card issuing and digital wallets.

• Deep knowledge of U.S. payment systems (ACH wires RTP card networks) banking and financial services regulations and compliance requirements.

• Proven experience in risk management operational controls fraud prevention and incident response.

• Strong technical acumen with a solid understanding of core banking platforms APIs digital wallets and embedded finance ecosystems.

• Track record of leading operational improvement projects and successful product launches.

• Exceptional analytical problem-solving and decision-making skills with experience using data to drive operational outcomes.

Work Shift

HYBRID -Western Union values in-person collaboration problem solving and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.