Service Technician

Completesserviceduties on all for repairing andmaintainingsecurity systems after provides feedback on anycurrent and upcomingservice calls as well astechnicians performing -site directive to teamwhilemaintainingexpectedpriority levelsofprojectsandassistingoninstalls. Keepsup to date on emerging technology andassistswithselectionofnew products and manufacturers. Ensures all work assignments are successfully implemented andmaintainedto company standards to includesupportingsalescustomerservicestechnicalequipmenttrainingandorientation to meet or exceed standards and forecasts.

Scope of Work:

• Assiststhe ProjectandServiceManagerswithassessing priority andscheduling of work activitiesandtimelydelivery of equipment

• Meets with clients to discuss concerns or issueswiththe performance of the system

• Utilizes diagnostic tools to assess the performance of variouscomponentsof various systems

• Identifiesproblems and potential problemsappilessolutions andengages in troubleshooting efforts until a solution is found

• Upgrades andmodifiesexisting installations to improve the performance or stability of the system

• Perform routine and preventative maintenance to catch issues before they become a problem for the end user

• Programsandconfigurescommercial electronic security systemsincludingdoor access control CCTV intrusion detection low voltage communication signaling devicesetc.

• Reviewsall workto ensure the systems are functioning properly and satisfylocalcoderequirements

• Demonstratesthe companycore values as a highly skilled leader on thetechnicianteam

• Managesmultipleprojectssimultaneously within approved hours and margin tolerances

• Completes miscellaneous tasks as assigned by managers and/or supervisors

• Follows all OSHA standards

• Other tasks asassigned by management

Requirements:

• Ability to be on-call on a rotational basis

• Minimum3years of experience in the low-voltage security industry
  
• Possess the ability to develop andpresent information to team members and clients

• Possesses advancedtroubleshooting skills and mechanical aptitude

• Must be detail-oriented andhighlyorganized

• Deliversproduct training to end-users

• Strongproficiencyin Microsoft Office products (Word Excel andTeams)

• Overnight travel may berequiredon an as-need basis

• Must be able to work in variousenvironmental conditions

• Must be able to lift 50lbs.

• Must be able to workin confined spaces and onladders and lifts at various heights

• Mustpossessa valid PA drivers license

• Must be able to pass a drug andalcoholtest

Leadership:

• Provides leadershipandpositiveattitude.

• Directsresourcesto technicians for anyassistanceneeded duringservice calls

• Providestechnicians expressive examples of proper work ethicsfollowing company standards and expectations

• Becomes a champion for change and growthwithin thedepartment and overall company

2 Krew provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.