Compensation:The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.90 and $47.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Responsibilities
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
Ensure the daily inventory of technicians time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems warranties services and repairs.
Maintain Customer Success Index at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Valid drivers license and insurability by employers carrier
About Us
The Tuttle-Click Automotive Group has been serving the Southern California community since 1946. Today there are six Tuttle-Click locations in California (Irvine Tustin and San Juan Capistrano) and nine more in Tucson and Green Valley Arizona. Our goal is to assist customers with their automotive needs from sales and leasing to parts and service to finance and even collision repairs and commercial vehicles. Customer service is our number one priority therefore we setup our staff with adequate training. Because of our focus on professional development we continually place among the top of our region or even nation in customer satisfaction scores. If youd like to be apart of a team that goes above and beyond we welcome you to apply!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. We are committed to providing a safe drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.
Required Experience:
Unclear Seniority
BenefitsFamily owned & operated since 1946Employee Appreciation DayFlexible SchedulesCompetitive SalaryMedical PlanDental PlanLife InsurancePaid HolidaysPaid Time Off401(K) w/ Employer ContributionIn House TrainingEmployee Assistance ProgramWellness ProgramEducational Assistance for DependentsEmploy...
Benefits
Family owned & operated since 1946
Employee Appreciation Day
Flexible Schedules
Competitive Salary
Medical Plan
Dental Plan
Life Insurance
Paid Holidays
Paid Time Off
401(K) w/ Employer Contribution
In House Training
Employee Assistance Program
Wellness Program
Educational Assistance for Dependents
Employee Discounts on Sales Service & Parts
Shoe assistance program for Service Department
Compensation:The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.90 and $47.00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
Responsibilities
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
Ensure the daily inventory of technicians time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems warranties services and repairs.
Maintain Customer Success Index at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Valid drivers license and insurability by employers carrier
About Us
The Tuttle-Click Automotive Group has been serving the Southern California community since 1946. Today there are six Tuttle-Click locations in California (Irvine Tustin and San Juan Capistrano) and nine more in Tucson and Green Valley Arizona. Our goal is to assist customers with their automotive needs from sales and leasing to parts and service to finance and even collision repairs and commercial vehicles. Customer service is our number one priority therefore we setup our staff with adequate training. Because of our focus on professional development we continually place among the top of our region or even nation in customer satisfaction scores. If youd like to be apart of a team that goes above and beyond we welcome you to apply!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. We are committed to providing a safe drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.
Are you looking for a new opportunity and change to grow your career? Be a part of our Service Team the most important team in the dealership! Available Positi...
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